Article ID: 905909
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
SYMPTOMS
A computer that is running Microsoft Windows Server 2003 may occasionally stop responding. When this problem occurs, you receive a Stop error message that is similar to the following:
Note The four parameters in this error message may vary.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
No prerequisites are required.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Itanium-based versions of Windows Server 2003 with Service Pack 1
Date Time Version Size File name Platform ----------------------------------------------------------------- 24-Aug-2005 01:52 5.2.3790.2515 6,483,456 Ntkrnlmp.exe IA-64
Itanium-based versions of Windows Server 2003 without service packs installed
Date Time Version Size File name Platform ----------------------------------------------------------------- 24-Aug-2005 01:52 5.2.3790.395 5,613,568 Ntkrnlmp.exe IA-64 24-Aug-2005 01:52 5.2.3790.324 994,304 Srv.sys
x64-based versions of Windows Server 2003
Date Time Version Size File name Platform ----------------------------------------------------------------- 24-Aug-2005 01:52 5.2.3790.2515 4,418,048 Ntkrnlmp.exe x64 24-Aug-2005 01:52 5.2.3790.2515 4,445,184 Ntoskrnl.exe x64
32-bit versions of Windows Server 2003 with Service Pack 1
Date Time Version Size File name ----------------------------------------------------------------- 24-Aug-2005 05:51 5.2.3790.2515 2,454,016 Ntkrnlmp.exe 24-Aug-2005 05:25 5.2.3790.2515 2,267,648 Ntkrnlpa.exe 24-Aug-2005 01:48 5.2.3790.2515 2,308,096 Ntkrpamp.exe 24-Aug-2005 05:51 5.2.3790.2515 2,416,128 Ntoskrnl.exe
32-bit versions of Windows Server 2003 without service packs installed
Date Time Version Size File name ----------------------------------------------------------------- 24-Aug-2005 05:13 5.2.3790.395 2,410,496 Ntkrnlmp.exe 24-Aug-2005 04:45 5.2.3790.395 2,066,944 Ntkrnlpa.exe 24-Aug-2005 04:45 5.2.3790.395 2,112,000 Ntkrpamp.exe 24-Aug-2005 05:06 5.2.3790.395 2,210,304 Ntoskrnl.exe 04-May-2005 00:47 5.2.3790.324 355,840 Srv.sys
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
If the computer is running Windows Server 2003 without service packs installed, you must also install the 883664 hotfix. For more information about this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
883664 You receive a "Stop 0x0000008e" error message occasionally on a Windows Server 2003-based computer
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
Additional query words: Bugcheck 8e 0x8e
Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbwinserv2003sp2fix KB905909