Article ID: 905687
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003 SP1, when used with:
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
A Microsoft Windows Server 2003-based server that has Terminal Server enabled and that is located in a forest cannot obtain a license from a Terminal Server license server that is located in a different forest when those forests are connected by an external trust.
Note External trusts only support NTLM authentication. External trusts are also known as "down-level trusts" or "Microsoft Windows NT Server 4.0 trusts."
CAUSE
This problem occurs because Terminal Server cannot obtain a license when NTLM is used for authentication.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
No prerequisites are required.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 32-bit x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Mstlsapi.dll | 5.2.3790.385 | 106,496 | 10-Aug-2005 | 03:02 | x86 |
Windows Server 2003, 32-bit x86-based versions with Service Pack 1
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Mstlsapi.dll | 5.2.3790.2505 | 118,272 | 10-Aug-2005 | 03:13 | x86 |
Windows Server 2003, 64-bit Itanium-based versions
| File name | File version | File size | Date | Time | Platform | Service branch |
|---|---|---|---|---|---|---|
| Mstlsapi.dll | 5.2.3790.385 | 316,416 | 09-Aug-2005 | 13:09 | IA-64 | Not Applicable |
| Wmstlsapi.dll | 5.2.3790.385 | 106,496 | 09-Aug-2005 | 13:09 | x86 | WOW |
Windows Server 2003, 64-bit Itanium-based versions with Service Pack 1
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Mstlsapi.dll | 5.2.3790.2505 | 347,648 | 09-Aug-2005 | 13:09 | IA-64 | SP1 | Not Applicable |
| Wmstlsapi.dll | 5.2.3790.2505 | 118,272 | 09-Aug-2005 | 13:09 | x86 | SP1 | WOW |
Windows Server 2003, 64-bit x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Mstlsapi.dll | 5.2.3790.2505 | 190,976 | 09-Aug-2005 | 13:09 | x64 | SP1 | Not Applicable |
| Wmstlsapi.dll | 5.2.3790.2505 | 118,272 | 09-Aug-2005 | 13:09 | x86 | SP1 | WOW |
WORKAROUND
To work around this problem, use either of the following methods.
Method 1
Install a Terminal Server license server in the same domain or forest as the Terminal Server that is requesting the license.
For more information about license server roles, visit the following Microsoft Web site:
http://technet2.microsoft.com/windowsserver/en/library/4b7a8e90-f5a9-44a9-8633-704f0bf5a2e31033.mspx
For more information about where to install license servers for each role, visit the following Microsoft Web site:
http://technet2.microsoft.com/windowsserver/en/library/4b7a8e90-f5a9-44a9-8633-704f0bf5a2e31033.mspx
Method 2
Create a forest trust that supports Kerberos authentication between the two forests.
For more information about forest trusts, visit the following Microsoft Web site:
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
279561 How to override the license server discovery process in Windows Server 2003 Terminal Services
Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinserv2003presp1fix kbhotfixserver kbwinserv2003sp2fix KB905687
