Article ID: 904424
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Host Integration Server 2004 Enterprise Edition
- Microsoft Host Integration Server 2004 Standard Edition
SYMPTOMS
In Microsoft Host Integration Server 2004, AS/400 print sessions may not print correctly when you configure the Host Print Service to use languages that are printed from right to left. For example, Arabic and Hebrew are languages that are printed from right to left. The characters in a word may be in the correct right-to-left order. However, the words as a whole are printed from left to right.
Note Languages that are printed right to left use Extended Binary Coded Decimal Interchange Code (EBCDIC) code pages. For example, Arabic uses the EBCDIC code page Arabic 20240. Hebrew uses the EBCDIC code page Hebrew 20420.
CAUSE
This problem occurs because the Host Print Service does not print a line of text for AS/400 print sessions as a whole unit. Instead, the AS/400 print sessions are printed word by word.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
Before you apply this hotfix, you must apply a hotfix for the Trnsbidi.dll file. For more information about the hotfix for the Trnsbidi.dll file, click the following article number to view the article in the Microsoft Knowledge Base:
890353 FIX: Characters appear reversed when you use languages that are read from right to left when you use the OLE DB Provider for DB2 in Host Integration Server 2004
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Msg5250.dll | 6.0.1988.0 | 29,184 | 29-Sep-2005 | 19:42 | x86 | SP1 |
| Msg5250.sym | Not Applicable | 8,388 | 29-Sep-2005 | 19:42 | Not Applicable | SP1 |
| Pdfcomp.exe | 6.0.1988.0 | 39,424 | 29-Sep-2005 | 19:42 | x86 | SP1 |
| Pdfcomp.sym | Not Applicable | 10,900 | 29-Sep-2005 | 19:42 | Not Applicable | SP1 |
| Ppd3270.dll | 6.0.1988.0 | 184,320 | 29-Sep-2005 | 19:42 | x86 | SP1 |
| Ppd3270.sym | Not Applicable | 50,372 | 29-Sep-2005 | 19:42 | Not Applicable | SP1 |
| Ppd5250.dll | 6.0.1988.0 | 93,696 | 29-Sep-2005 | 19:42 | x86 | SP1 |
| Ppd5250.sym | Not Applicable | 60,340 | 29-Sep-2005 | 19:42 | Not Applicable | SP1 |
| Snacfg.dll | 6.0.1988.0 | 167,936 | 29-Sep-2005 | 19:42 | x86 | SP1 |
| Snacfg.sym | Not Applicable | 27,044 | 29-Sep-2005 | 19:42 | Not Applicable | SP1 |
| Snaprint.exe | 6.0.1988.0 | 61,440 | 29-Sep-2005 | 19:42 | x86 | SP1 |
| Snaprint.sym | Not Applicable | 39,588 | 29-Sep-2005 | 19:42 | Not Applicable | SP1 |
| Snaxlt.dll | 6.0.1988.0 | 12,288 | 29-Sep-2005 | 19:42 | x86 | SP1 |
| Snaxlt.sym | Not Applicable | 836 | 29-Sep-2005 | 19:42 | Not Applicable | SP1 |
| Winvprt.dll | 6.0.1988.0 | 195,072 | 29-Sep-2005 | 19:42 | x86 | SP1 |
| Winvprt.sym | Not Applicable | 72,244 | 29-Sep-2005 | 19:42 | Not Applicable | SP1 |
Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
If the AS/400 print data is not justified from right to left before printing, you may have to configure the CP420PhysicalStorage registry value. For more information about how to configure this registry value, click the following article number to view the article in the Microsoft Knowledge Base:
890353 FIX: Characters appear reversed when you use languages that are read from right to left when you use the OLE DB Provider for DB2 in Host Integration Server 2004
For more information about a similar problem that occurred with 3270 print sessions, click the following article number to view the article in the Microsoft Knowledge Base:
886715 FIX: The Host Print Service in Host Integration Server may not correctly print when you have configured the service for languages that are printed right to left
Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB904424
