Microsoft KB Archive/904388

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Article ID: 904388

Article Last Modified on 12/5/2007



APPLIES TO

  • Microsoft COM+ 1.5, when used with:
    • Microsoft Windows Server 2003 Service Pack 1
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)




SYMPTOMS

On a computer that is running Microsoft Windows Server 2003, a Microsoft COM+ application stops responding to DCOM requests from remote clients. Additionally, desktop icons and the taskbar may not appear as expected when you log on to the computer.

CAUSE

This problem occurs because of a deadlock condition in the remote procedure call (RPC) subsystem library (Rpcss.dll). The deadlock condition may also cause the Windows logon process (Winlogon.exe) to fail.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003


Hotfix rollup package information

This problem is fixed in Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix Rollup Package 7. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

910730 Availability of Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix Rollup Package 7


Hotfix information

Prerequisites

You must have Windows Server 2003 or Windows Server 2003 Service Pack 1 (SP1) installed on the computer to apply this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, Itanium architecture
File name File version File size Date Time Platform Service branch
Catsrv.dll 2001.12.4720.445 622,080 17-Nov-2005 02:45 IA-64 Not Applicable
Catsrvut.dll 2001.12.4720.445 1,555,456 17-Nov-2005 02:45 IA-64 Not Applicable
Clbcatex.dll 2001.12.4720.445 263,680 17-Nov-2005 02:45 IA-64 Not Applicable
Clbcatq.dll 2001.12.4720.445 1,287,168 17-Nov-2005 02:45 IA-64 Not Applicable
Colbact.dll 2001.12.4720.445 171,008 17-Nov-2005 02:45 IA-64 Not Applicable
Comadmin.dll 2001.12.4720.445 411,136 17-Nov-2005 02:45 IA-64 Not Applicable
Comrepl.dll 2001.12.4720.445 275,456 17-Nov-2005 02:45 IA-64 Not Applicable
Comsvcs.dll 2001.12.4720.445 3,143,168 17-Nov-2005 02:45 IA-64 Not Applicable
Comuid.dll 2001.12.4720.445 1,873,408 17-Nov-2005 02:45 IA-64 Not Applicable
Es.dll 2001.12.4720.445 654,336 17-Nov-2005 02:45 IA-64 Not Applicable
Msdtcprx.dll 2001.12.4720.445 1,311,744 17-Nov-2005 02:45 IA-64 Not Applicable
Msdtctm.dll 2001.12.4720.445 3,152,384 17-Nov-2005 02:45 IA-64 Not Applicable
Msdtcuiu.dll 2001.12.4720.445 463,360 17-Nov-2005 02:45 IA-64 Not Applicable
Mtxclu.dll 2001.12.4720.445 203,776 17-Nov-2005 02:45 IA-64 Not Applicable
Mtxdm.dll 2001.12.4720.445 45,568 17-Nov-2005 02:45 IA-64 Not Applicable
Mtxoci.dll 2001.12.4720.445 320,000 17-Nov-2005 02:45 IA-64 Not Applicable
Ole32.dll 5.2.3790.445 3,582,976 17-Nov-2005 02:45 IA-64 Not Applicable
Olecli32.dll 5.2.3790.445 223,744 17-Nov-2005 02:45 IA-64 Not Applicable
Olecnv32.dll 5.2.3790.445 89,088 17-Nov-2005 02:45 IA-64 Not Applicable
Rpcproxy.dll 5.2.3790.141 73,216 17-Nov-2005 02:45 IA-64 Not Applicable
Rpcrt4.dll 5.2.3790.141 2,150,400 17-Nov-2005 02:45 IA-64 Not Applicable
Rpcss.dll 5.2.3790.445 694,272 17-Nov-2005 02:45 IA-64 Not Applicable
Stclient.dll 2001.12.4720.445 140,800 17-Nov-2005 02:45 IA-64 Not Applicable
Txflog.dll 2001.12.4720.445 280,064 17-Nov-2005 02:45 IA-64 Not Applicable
Wcatsrv.dll 2001.12.4720.445 258,560 17-Nov-2005 02:45 x86 WOW
Wcatsrvut.dll 2001.12.4720.445 584,192 17-Nov-2005 02:45 x86 WOW
Wclbcatex.dll 2001.12.4720.445 98,304 17-Nov-2005 02:45 x86 WOW
Wclbcatq.dll 2001.12.4720.445 490,496 17-Nov-2005 02:45 x86 WOW
Wcolbact.dll 2001.12.4720.445 56,832 17-Nov-2005 02:45 x86 WOW
Wcomadmin.dll 2001.12.4720.445 189,440 17-Nov-2005 02:45 x86 WOW
Wcomsvcs.dll 2001.12.4720.445 1,209,344 17-Nov-2005 02:45 x86 WOW
Wes.dll 2001.12.4720.445 226,816 17-Nov-2005 02:45 x86 WOW
Wmsdtcprx.dll 2001.12.4720.445 445,952 17-Nov-2005 02:45 x86 WOW
Wmsdtcuiu.dll 2001.12.4720.445 160,768 17-Nov-2005 02:45 x86 WOW
Wmtxclu.dll 2001.12.4720.445 76,288 17-Nov-2005 02:45 x86 WOW
Wmtxdm.dll 2001.12.4720.445 18,944 17-Nov-2005 02:45 x86 WOW
Wmtxoci.dll 2001.12.4720.445 109,056 17-Nov-2005 02:45 x86 WOW
Wole32.dll 5.2.3790.445 1,193,984 17-Nov-2005 02:45 x86 WOW
Wolecli32.dll 5.2.3790.445 72,192 17-Nov-2005 02:45 x86 WOW
Wolecnv32.dll 5.2.3790.445 36,352 17-Nov-2005 02:45 x86 WOW
Wrpcproxy.dll 5.2.3790.141 26,112 17-Nov-2005 02:45 x86 WOW
Wrpcrt4.dll 5.2.3790.141 544,256 17-Nov-2005 02:45 x86 WOW
Wstclient.dll 2001.12.4720.445 60,416 17-Nov-2005 02:45 x86 WOW
Wtxflog.dll 2001.12.4720.445 95,232 17-Nov-2005 02:45 x86 WOW
Windows Server 2003 SP1, Itanium architecture
File name File version File size Date Time Platform SP requirement Service branch
Catsrv.dll 2001.12.4720.2572 657,408 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Catsrvut.dll 2001.12.4720.2572 1,632,256 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Clbcatex.dll 2001.12.4720.2572 279,040 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Clbcatq.dll 2001.12.4720.2572 1,353,728 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Colbact.dll 2001.12.4720.2572 181,760 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Comadmin.dll 2001.12.4720.2572 420,352 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Comrepl.dll 2001.12.4720.2572 285,184 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Comsvcs.dll 2001.12.4720.2572 3,366,912 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Comuid.dll 2001.12.4720.2572 1,977,856 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Es.dll 2001.12.4720.2572 701,440 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Msdtcprx.dll 2001.12.4720.2572 1,337,344 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Msdtctm.dll 2001.12.4720.2572 3,096,064 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Msdtcuiu.dll 2001.12.4720.2572 486,400 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Mtxclu.dll 2001.12.4720.2572 207,872 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Mtxdm.dll 2001.12.4720.2572 47,616 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Mtxoci.dll 2001.12.4720.2572 322,048 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Ole32.dll 5.2.3790.2572 3,999,744 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Olecli32.dll 5.2.3790.2572 252,416 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Olecnv32.dll 5.2.3790.2572 90,112 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Rpcss.dll 5.2.3790.2572 859,136 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Stclient.dll 2001.12.4720.2572 149,504 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Txflog.dll 2001.12.4720.2572 301,568 17-Nov-2005 02:45 IA-64 SP1 Not Applicable
Wcatsrv.dll 2001.12.4720.2572 273,920 17-Nov-2005 02:45 x86 SP1 WOW
Wcatsrvut.dll 2001.12.4720.2572 619,520 17-Nov-2005 02:45 x86 SP1 WOW
Wclbcatex.dll 2001.12.4720.2572 104,960 17-Nov-2005 02:45 x86 SP1 WOW
Wclbcatq.dll 2001.12.4720.2572 514,048 17-Nov-2005 02:45 x86 SP1 WOW
Wcolbact.dll 2001.12.4720.2572 58,880 17-Nov-2005 02:45 x86 SP1 WOW
Wcomadmin.dll 2001.12.4720.2572 196,608 17-Nov-2005 02:45 x86 SP1 WOW
Wcomsvcs.dll 2001.12.4720.2572 1,268,736 17-Nov-2005 02:45 x86 SP1 WOW
Wcomuid.dll 2001.12.4720.2572 596,480 17-Nov-2005 02:45 x86 SP1 WOW
Wes.dll 2001.12.4720.2572 238,592 17-Nov-2005 02:45 x86 SP1 WOW
Wmsdtcprx.dll 2001.12.4720.2572 470,528 17-Nov-2005 02:45 x86 SP1 WOW
Wmsdtcuiu.dll 2001.12.4720.2572 165,888 17-Nov-2005 02:45 x86 SP1 WOW
Wmtxclu.dll 2001.12.4720.2572 78,848 17-Nov-2005 02:45 x86 SP1 WOW
Wmtxdm.dll 2001.12.4720.2572 20,992 17-Nov-2005 02:45 x86 SP1 WOW
Wmtxoci.dll 2001.12.4720.2572 111,104 17-Nov-2005 02:45 x86 SP1 WOW
Wole32.dll 5.2.3790.2572 1,247,232 17-Nov-2005 02:45 x86 SP1 WOW
Wolecli32.dll 5.2.3790.2572 75,776 17-Nov-2005 02:45 Not Applicable SP1 WOW
Wolecnv32.dll 5.2.3790.2572 38,912 17-Nov-2005 02:45 x86 SP1 WOW
Wstclient.dll 2001.12.4720.2572 64,000 17-Nov-2005 02:45 x86 SP1 WOW
Wtxflog.dll 2001.12.4720.2572 98,816 17-Nov-2005 02:45 x86 SP1 WOW
Windows Server 2003 SP1, x64
File name File version File size Date Time Platform SP requirement Service branch
Catsrv.dll 2001.12.4720.2572 418,304 17-Nov-2005 02:45 x64 SP1 Not Applicable
Catsrvut.dll 2001.12.4720.2572 1,083,904 17-Nov-2005 02:45 x64 SP1 Not Applicable
Clbcatex.dll 2001.12.4720.2572 175,104 17-Nov-2005 02:45 x64 SP1 Not Applicable
Clbcatq.dll 2001.12.4720.2572 882,688 17-Nov-2005 02:45 x64 SP1 Not Applicable
Colbact.dll 2001.12.4720.2572 97,280 17-Nov-2005 02:45 x64 SP1 Not Applicable
Comadmin.dll 2001.12.4720.2572 288,768 17-Nov-2005 02:45 x64 SP1 Not Applicable
Comrepl.dll 2001.12.4720.2572 188,928 17-Nov-2005 02:45 x64 SP1 Not Applicable
Comsvcs.dll 2001.12.4720.2572 2,194,944 17-Nov-2005 02:45 x64 SP1 Not Applicable
Comuid.dll 2001.12.4720.2572 1,478,144 17-Nov-2005 02:45 x64 SP1 Not Applicable
Es.dll 2001.12.4720.2572 365,568 17-Nov-2005 02:45 x64 SP1 Not Applicable
Msdtcprx.dll 2001.12.4720.2572 830,464 17-Nov-2005 02:45 x64 SP1 Not Applicable
Msdtctm.dll 2001.12.4720.2572 2,073,088 17-Nov-2005 02:45 x64 SP1 Not Applicable
Msdtcuiu.dll 2001.12.4720.2572 291,328 17-Nov-2005 02:45 x64 SP1 Not Applicable
Mtxclu.dll 2001.12.4720.2572 144,896 17-Nov-2005 02:45 x64 SP1 Not Applicable
Mtxdm.dll 2001.12.4720.2572 30,208 17-Nov-2005 02:45 x64 SP1 Not Applicable
Mtxoci.dll 2001.12.4720.2572 175,104 17-Nov-2005 02:45 x64 SP1 Not Applicable
Ole32.dll 5.2.3790.2572 2,546,688 17-Nov-2005 02:45 x64 SP1 Not Applicable
Olecli32.dll 5.2.3790.2572 131,584 17-Nov-2005 02:45 x64 SP1 Not Applicable
Olecnv32.dll 5.2.3790.2572 56,832 17-Nov-2005 02:45 x64 SP1 Not Applicable
Rpcss.dll 5.2.3790.2572 698,368 17-Nov-2005 02:45 x64 SP1 Not Applicable
Stclient.dll 2001.12.4720.2572 101,888 17-Nov-2005 02:45 x64 SP1 Not Applicable
Txflog.dll 2001.12.4720.2572 180,224 17-Nov-2005 02:45 x64 SP1 Not Applicable
Wcatsrv.dll 2001.12.4720.2572 273,920 17-Nov-2005 02:45 x86 SP1 WOW
Wcatsrvut.dll 2001.12.4720.2572 619,520 17-Nov-2005 02:45 x86 SP1 WOW
Wclbcatex.dll 2001.12.4720.2572 104,960 17-Nov-2005 02:45 x86 SP1 WOW
Wclbcatq.dll 2001.12.4720.2572 514,048 17-Nov-2005 02:45 x86 SP1 WOW
Wcolbact.dll 2001.12.4720.2572 58,880 17-Nov-2005 02:45 x86 SP1 WOW
Wcomadmin.dll 2001.12.4720.2572 196,608 17-Nov-2005 02:45 x86 SP1 WOW
Wcomsvcs.dll 2001.12.4720.2572 1,268,736 17-Nov-2005 02:45 x86 SP1 WOW
Wcomuid.dll 2001.12.4720.2572 596,480 17-Nov-2005 02:45 x86 SP1 WOW
Wes.dll 2001.12.4720.2572 238,592 17-Nov-2005 02:45 x86 SP1 WOW
Wmsdtcprx.dll 2001.12.4720.2572 470,528 17-Nov-2005 02:45 x86 SP1 WOW
Wmsdtcuiu.dll 2001.12.4720.2572 165,888 17-Nov-2005 02:45 x86 SP1 WOW
Wmtxclu.dll 2001.12.4720.2572 78,848 17-Nov-2005 02:45 x86 SP1 WOW
Wmtxdm.dll 2001.12.4720.2572 20,992 17-Nov-2005 02:45 x86 SP1 WOW
Wmtxoci.dll 2001.12.4720.2572 111,104 17-Nov-2005 02:45 x86 SP1 WOW
Wole32.dll 5.2.3790.2572 1,247,232 17-Nov-2005 02:45 x86 SP1 WOW
Wolecli32.dll 5.2.3790.2572 75,776 17-Nov-2005 02:45 Not Applicable SP1 WOW
Wolecnv32.dll 5.2.3790.2572 38,912 17-Nov-2005 02:45 x86 SP1 WOW
Wstclient.dll 2001.12.4720.2572 64,000 17-Nov-2005 02:45 x86 SP1 WOW
Wtxflog.dll 2001.12.4720.2572 98,816 17-Nov-2005 02:45 x86 SP1 WOW
Windows Server 2003, x86
File name File version File size Date Time
Catsrv.dll 2001.12.4720.445 258,560 17-Nov-2005 03:09
Catsrvut.dll 2001.12.4720.445 584,192 17-Nov-2005 03:09
Clbcatex.dll 2001.12.4720.445 98,304 17-Nov-2005 03:09
Clbcatq.dll 2001.12.4720.445 490,496 17-Nov-2005 03:09
Colbact.dll 2001.12.4720.445 56,832 17-Nov-2005 03:09
Comadmin.dll 2001.12.4720.445 189,440 17-Nov-2005 03:09
Comrepl.dll 2001.12.4720.445 86,528 17-Nov-2005 03:09
Comsvcs.dll 2001.12.4720.445 1,209,344 17-Nov-2005 03:09
Comuid.dll 2001.12.4720.445 565,248 17-Nov-2005 03:09
Es.dll 2001.12.4720.445 226,816 17-Nov-2005 03:09
Msdtcprx.dll 2001.12.4720.445 445,952 17-Nov-2005 03:09
Msdtctm.dll 2001.12.4720.445 965,120 17-Nov-2005 03:09
Msdtcuiu.dll 2001.12.4720.445 160,768 17-Nov-2005 03:09
Mtxclu.dll 2001.12.4720.445 76,288 17-Nov-2005 03:09
Mtxdm.dll 2001.12.4720.445 18,944 17-Nov-2005 03:09
Mtxoci.dll 2001.12.4720.445 109,056 17-Nov-2005 03:09
Ole32.dll 5.2.3790.445 1,193,984 17-Nov-2005 03:09
Olecli32.dll 5.2.3790.445 72,192 17-Nov-2005 03:09
Olecnv32.dll 5.2.3790.445 36,352 17-Nov-2005 03:09
Rpcproxy.dll 5.2.3790.141 26,112 16-Mar-2004 03:17
Rpcrt4.dll 5.2.3790.141 659,968 16-Mar-2004 03:17
Rpcss.dll 5.2.3790.445 296,960 17-Nov-2005 03:09
Stclient.dll 2001.12.4720.445 60,416 17-Nov-2005 03:09
Txflog.dll 2001.12.4720.445 95,232 17-Nov-2005 03:09
Windows Server 2003 SP1, x86
File name File version File size Date Time Platform SP requirement
Catsrv.dll 2001.12.4720.2572 273,920 17-Nov-2005 03:20 x86 SP1
Catsrvut.dll 2001.12.4720.2572 619,520 17-Nov-2005 03:20 x86 SP1
Clbcatex.dll 2001.12.4720.2572 104,960 17-Nov-2005 03:20 x86 SP1
Clbcatq.dll 2001.12.4720.2572 514,048 17-Nov-2005 03:20 x86 SP1
Colbact.dll 2001.12.4720.2572 58,880 17-Nov-2005 03:20 x86 SP1
Comadmin.dll 2001.12.4720.2572 196,608 17-Nov-2005 03:20 x86 SP1
Comrepl.dll 2001.12.4720.2572 88,576 17-Nov-2005 03:20 x86 SP1
Comsvcs.dll 2001.12.4720.2572 1,268,736 17-Nov-2005 03:20 x86 SP1
Comuid.dll 2001.12.4720.2572 596,480 17-Nov-2005 03:20 x86 SP1
Es.dll 2001.12.4720.2572 238,592 17-Nov-2005 03:20 x86 SP1
Msdtcprx.dll 2001.12.4720.2572 470,528 17-Nov-2005 03:20 x86 SP1
Msdtctm.dll 2001.12.4720.2572 1,009,664 17-Nov-2005 03:20 x86 SP1
Msdtcuiu.dll 2001.12.4720.2572 165,888 17-Nov-2005 03:20 x86 SP1
Mtxclu.dll 2001.12.4720.2572 78,848 17-Nov-2005 03:20 x86 SP1
Mtxdm.dll 2001.12.4720.2572 20,992 17-Nov-2005 03:20 x86 SP1
Mtxoci.dll 2001.12.4720.2572 111,104 17-Nov-2005 03:20 x86 SP1
Ole32.dll 5.2.3790.2572 1,247,232 17-Nov-2005 03:20 x86 SP1
Olecli32.dll 5.2.3790.2572 75,776 17-Nov-2005 03:20 Not Applicable SP1
Olecnv32.dll 5.2.3790.2572 38,912 17-Nov-2005 03:20 x86 SP1
Rpcss.dll 5.2.3790.2572 421,888 17-Nov-2005 03:20 x86 SP1
Stclient.dll 2001.12.4720.2572 64,000 17-Nov-2005 03:20 x86 SP1
Txflog.dll 2001.12.4720.2572 98,816 17-Nov-2005 03:20 x86 SP1


WORKAROUND

To work around this problem, restart the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Keywords: kbwinserv2003sp2fix kbqfe kbfix kbbug kbpubtypekc KB904388