Article ID: 904023
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows Server 2003 Service Pack 1
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows Messenger 5.1
SYMPTOMS
On a computer that is running Microsoft Windows Server 2003 Service Pack 1 (SP1) or Microsoft Windows XP Service Pack 2 (SP2), you may receive a message box when you try to install Microsoft Windows Messenger 5.1 by using the /Q switch. The /Q switch runs the Setup program in unattended mode. This mode is also known as a quiet install.
This problem occurs when a dependent application such as Microsoft Outlook Express is running. The message box prompts you to close the dependent application before you continue the installation process. This behavior is not consistent with unattended mode.
CAUSE
This problem occurs when Microsoft Windows Installer uses the RemoveExistingProducts action. The RemoveExistingProducts action calls the uninstall routine. However, this action does not pass the ClientUILevel property to the uninstall process. Therefore, the Setup program does not continue in unattended mode, and you receive the message box that is mentioned in the "Symptoms" section.
RESOLUTION
Service pack information
Windows Server 2003
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Windows Server 2003 SP1
Prerequisites
There are no prerequisites to install this hotfix.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit versions
Date Time Version Size File name ------------------------------------------------------ 31-Aug-2005 00:47 3.1.4000.2520 78,848 Msiexec.exe
Windows Server 2003, 64-bit version
Date Time Version Size File name Platform ----------------------------------------------------------------- 31-Aug-2005 03:39 3.1.4000.2520 165,376 Msiexec.exe x64
Windows XP SP2
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
There are no prerequisites to install this hotfix.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, IA-64 bit version
Date Time Version Size File name Platform ----------------------------------------------------------------- 31-Aug-2005 03:39 3.1.4000.2520 229,376 Msiexec.exe IA-64
Windows XP, 32-bit version
Date Time Version Size File name ------------------------------------------------------ 30-Aug-2005 23:53 3.0.3790.2750 77,312 Msiexec.exe
WORKAROUND
To work around this problem, follow these steps:
- Remove any earlier version of Microsoft Windows Messenger from the computer.
- Run the Setup program for Windows Messenger 5.1 again.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbwinserv2003sp2fix kbtshoot kbfix kbbug kbhotfixserver kbqfe KB904023
