Article ID: 903239
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Web Edition
SYMPTOMS
On a computer that is running Microsoft Windows Server 2003 Service Pack 1 (SP1) or an x64-based version of Microsoft Windows Server 2003, you experience one of the following symptoms:
- The computer stops responding during startup.
- An error that resembles the following is generated in the Pci.sys process:
Note The
This Stop error may occur only when a PCI device is used in a specific PCI slot.parametervalues may vary.
This problem may occur if one of the following conditions is true:
- You try to upgrade an original release version of Windows Server 2003 to Windows Server 2003 SP1 when a PCI adapter is present in slot 4 or slot 5.
- You try to perform a new installation of Windows Server 2003 SP1 or an x64-based version of Windows Server 2003 on an IBM x236-based server that has a PCI adapter in slot 4 or slot 5 or both slots.
- You install a new PCI adapter in slot 4 or slot 5 or both slots on a computer that is running Windows Server 2003 SP1 or an x64-based version of Windows Server 2003.
CAUSE
This problem occurs because of an I/O resource conflict that can occur in certain hardware configurations of Windows Server 2003 SP1 or an x64-based version of Windows Server 2003. This conflict can prevent certain PCI devices that are located behind a PCI bridge from being configured correctly. This problem can cause the computer to stop responding or not start because of an inaccessible boot device.
Note This problem does not occur on a computer that is running the original release version of Windows Server 2003.
Currently, this problem is known to occur on the following computer system:
- IBM xSeries 236
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Note For platform-specific support, contact the manufacturer of your hardware.
For information about how to contact the manufacturer of your hardware, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and software vendor contact information, A-K
60781 Hardware and software vendor contact information, L-P
60782 Hardware and software vendor contact information, Q-Z
Prerequisites
To apply this hotfix, you must have Windows Server 2003 SP1 installed on the computer.
Note This service pack is not required for x64-based versions of Windows Server 2003.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Pci.sys | 5.2.3790.2559 | 114,688 | 31-Oct-2005 | 18:28 | x64 |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Pci.sys | 5.2.3790.2556 | 256,000 | 26-Oct-2005 | 20:24 | IA-64 |
Windows Server 2003, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Pci.sys | 5.2.3790.2559 | 74,752 | 29-Oct-2005 | 00:32 | x86 |
Hotfix installation information
You must contact Microsoft for more information about how to apply this hotfix.
WORKAROUND
To work around this problem, remove any PCI adapters from slot 4 and slot 5. You may only have to remove the PCI adapter from one of these two slots to work around this problem. If an adapter is very important to the operation of the computer, move the adapter to a PCI slot other than slot 4 or slot 5.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: Winx64 Windowsx64 64bit 64-bit
Keywords: kberrmsg kbqfe kbexpertiseinter kbhotfixserver kbwinserv2003presp2fix KB903239
