Knowledge Base

You cannot access a device with an LUN that was assigned in the current Windows Preinstallation Environment session

Article ID: 903085

Article Last Modified on 10/11/2007

APPLIES TO

Microsoft Windows Server 2003 SP1, when used with:
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
Microsoft Windows Server 2003, Standard x64 Edition
Microsoft Windows Server 2003, Datacenter x64 Edition
Microsoft Windows Server 2003, Enterprise x64 Edition

SYMPTOMS

When you run a utility such as the Diskpart command-line utility in the Microsoft Windows Preinstallation Environment (Windows PE), you cannot access a device with a logical unit number (LUN) that was assigned in the current Windows PE session. You experience this symptom even if you use Device Console (DevCon) to scan for any newly assigned LUNs.

Notes

This problem only occurs when you are running a version of Windows PE that was built by using Windows Server 2003 SP1.
This problem only occurs in the current Windows PE session. After you restart the computer, you can access a device with a newly assigned LUN.
This problem does not occur if you are using a "dumb" SCSI drive or an integrated drive electronics (IDE) drive.

The following symptoms occur even if you use an IDE drive:

The activity light flashes on storage devices. For example, the activity light flahses on the hard disk drive or on the CD or DVD drive.
If you eject the CD or DVD tray after you create the new LUN is created, you receive the following error message:

There is no disk in drive. Please insert a disk into drive X:.

RESOLUTION

To resolve this problem, replace the Setupdd.sys file on the Windows PE startup disk with the version of Setupdd.sys that is included in this hotfix.

When you start the computer by using the updated Windows PE disk, you can run the Devcon rescan command to scan for any newly assigned LUNs. You can then run a utility such as the Diskpart command-line utility to configure any devices with newly assigned LUNs.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, 32-bit versions

   Date         Time   Version           Size  File name
   -------------------------------------------------------
   22-Aug-2005  22:24  5.2.3790.2513  460,288  Setupdd.sys

Windows Server 2003, 64-bit Itanium-based versions

   Date         Time   Version           Size  File name
   -------------------------------------------------------
   22-Aug-2005  22:24  5.2.3790.2513  973,824  Setupdd.sys

Windows Server 2003, 64-bit x64-based versions

   Date         Time   Version           Size  File name
   -------------------------------------------------------
   22-Aug-2005  22:24  5.2.3790.2513  604,672  Setupdd.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

The following file is available for download from the Microsoft Download Center:
Download the Devcon package now.

Technical support for x64-based versions of Microsoft Windows

Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: Winx64 Windowsx64 64bit 64-bit

Keywords: kbqfe kbhotfixserver kbwinserv2003sp2fix KB903085

Microsoft KB Archive/903085

Contents