Article ID: 901205
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
You install Microsoft Windows Server 2003, Standard x64 Edition or Microsoft Windows Server 2003, Enterprise x64 Edition. After you select the Typical configuration for a first server option in the Manage Your Server Wizard, you may receive an error message that is similar to the following:
You may not be able to locate the BOMsnap.dll file.
Note The required file can be found in the Amd64 folder. The file is in a compressed format and is named "bomsnap.dl_."
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
To resolve this problem, you must integrate this hotfix into the Windows installation source files. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
828930 How to integrate software updates into your Windows installation source files
Prerequisites
No prerequisites are required.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform ------------------------------------------------------------------ 16-Jun-2005 17:33 5.2.3790.2466 51,712 Smcyscom.dll x64 16-Jun-2005 17:33 5.2.3790.2466 34,816 Wsmcyscom.dll x86
WORKAROUND
To work around this problem, direct the installation to the Amd64 folder when you are prompted to locate the BOMsnap.dll file. The file is in a compressed format and is named "bomsnap.dl_."
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Technical support for Windows x64 editions
Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:
Additional query words: Winx64 Windowsx64 64bit 64-bit
Keywords: kberrmsg kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbwinserv2003presp2fix KB901205
