Article ID: 900613
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
SYMPTOMS
Consider the following scenario. A user uses a roaming profile to log on to a domain. Then, the user accesses shared folders on a Microsoft Windows Server 2003-based file server. When this user encrypts a file on the file server, a miniprofile is created for the user on the file server. However, this miniprofile is not deleted as expected. And, the following event is logged in the Application log on the file server:
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: Date
Time: Time
User: NT AUTHORITY\SYSTEM
Computer: Computer name
Description: Windows saved user domain_name\user registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. This is often caused by services running as a user account, try configuring the services to run in the local system account.
This behavior occurs if the following conditions are true:
- The Delete cached copies of roaming profiles Group Policy setting is enabled on the file server.
- The roaming profile for the user does not have an Encrypting File System (EFS) key. A roaming profile may not have an EFS key if the user has never encrypted a file.
CAUSE
This problem occurs because EFS does not release the certificate chain cache. Therefore, the roaming profile cannot be unloaded.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
No prerequisites are required.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Eventlog.dll | 5.2.3790.212 | 64,000 | 18-Oct-2004 | 14:12 | x86 | None | RTMQFE |
| Lsasrv.dll | 5.2.3790.478 | 753,152 | 04-Feb-2006 | 03:19 | x86 | None | RTMQFE |
| Lsasrv.dll | 5.2.3790.2633 | 822,272 | 04-Feb-2006 | 04:01 | x86 | SP1 | SP1QFE |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Eventlog.dll | 5.2.3790.212 | 167,936 | 03-Feb-2006 | 12:48 | IA-64 | None | RTMQFE |
| Lsasrv.dll | 5.2.3790.478 | 2,038,784 | 03-Feb-2006 | 12:48 | IA-64 | None | RTMQFE |
| Lsasrv.dll | 5.2.3790.2633 | 2,165,760 | 03-Feb-2006 | 12:55 | IA-64 | SP1 | SP1QFE |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Lsasrv.dll | 5.2.3790.2633 | 1,565,696 | 03-Feb-2006 | 12:55 | x64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
The miniprofile that is described in the "Symptoms" section is used to store EFS keys on the file server. This miniprofile is located in the following path:
%Systemdrive%\Documents and Settings\username\Application Data\Microsoft\Crypto\RSA
You expect this miniprofile to be deleted after the EFS key is created and used. If the miniprofile is not deleted, an event ID 1517 message will be logged frequently on the file server. If lots of users encrypt files on the file server, the miniprofiles that are not deleted will use disk space.
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