Article ID: 899284
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Service Pack 2
- Microsoft Windows XP Home Edition
- Microsoft Internet Explorer 6.0 Service Pack 1
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
SYMPTOMS
When you use the IAccessible functions to retrieve information in Microsoft Internet Explorer 6 Service Pack 1 (SP1), an unhandled access violation may occur in the Mshtml.dll file. This problem occurs when you close Internet Explorer.
RESOLUTION
Windows Server 2003
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
To apply this hotfix, you must have Internet Explorer 6 SP1 installed on the computer.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Internet Explorer 6.0 for Windows Server 2003
Date Time Version Size File name ------------------------------------------------------- 25-Jul-2005 20:55 6.0.3790.376 2,934,272 Mshtml.dll
Internet Explorer 6.0 for Windows Server 2003 SP1
Date Time Version Size File name -------------------------------------------------------- 25-Jul-2005 21:21 6.0.3790.2494 3,110,912 Mshtml.dll
Internet Explorer 6 SP1
Date Time Version Size File name -------------------------------------------------------- 13-May-2005 18:48 6.0.2800.1508 2,704,896 Mshtml.dll
Windows XP
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To apply this hotfix, you must have Internet Explorer 6 SP1 or Windows XP SP2 installed on the computer.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Internet Explorer 6.0 for Windows XP SP2
Date Time Version Size File name -------------------------------------------------------- 13-May-2005 16:50 6.0.2900.2676 3,014,144 Mshtml.dll
Internet Explorer 6 SP1
Date Time Version Size File name -------------------------------------------------------- 13-May-2005 18:48 6.0.2800.1508 2,704,896 Mshtml.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information about Microsoft Active Accessibility, visit the following Microsoft Developer Network (MSDN) Web site:
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbwinserv2003sp2fix kbqfe kbhotfixserver kbfix kbbug kbpubtypekc KB899284
