Article ID: 899102
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows XP Service Pack 2
- Microsoft Internet Explorer 6.0 Service Pack 1, when used with:
- Microsoft Windows XP Service Pack 1
- Microsoft Windows 2000 Service Pack 4
- Microsoft Windows 2000 Professional Edition
SYMPTOMS
When you try to view a Web page that contains a .jpeg file, Microsoft Internet Explorer 6 stops responding. Additionally, you receive an error message that is similar to the following:
An event ID that is similar to the following event ID may also be logged in the Application log:
Event ID: 1000
Source: Application Error
Description: Faulting Application: Iexplore.exe Version: 6.0.2900.2180
Faulting Module: Mshtml.dll Version 6.0.2900.2627
Faulting Address: 0x00268910
CAUSE
This problem occurs when the Web site contains a malformed .jpeg file that has the wrong values for the number of scan lines. This causes the Mshtml.dll file to access a null pointer when the .jpeg file is rendered.
RESOLUTION
Microsoft Windows Server 2003
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003 Service Pack 1
Date Time Version Size File name ------------------------------------------------------- 09-Jun-2005 18:43 6.0.3790.2461 3,109,376 Mshtml.dll
Windows Server 2003
Date Time Version Size File name ------------------------------------------------------- 08-Jun-2005 18:26 6.0.3790.343 2,932,224 Mshtml.dll
Microsoft Windows XP Service Pack 2
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 09-Jun-2005 02:40 6.0.2900.2694 3,015,168 Mshtml.dll
Hotfix information for Internet Explorer 6 Service Pack 1
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 09-Jun-2005 22:10 6.0.2800.1510 2,704,896 Mshtml.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
Keywords: kbwinserv2003presp2fix kbqfe kbhotfixserver kbie600fix kbfix kbbug kbpubtypekc KB899102
