Article ID: 895575
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
SYMPTOMS
In Microsoft Windows Server 2003, any user mode process, kernel mode component, or driver that runs in the Physical Address Extension (PAE) kernel may experience memory corruption. Therefore, the computer may unpredictably stop responding.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To apply this hotfix, Windows Server 2003 must be running in the PAE kernel.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003
Date Time Version Size File name --------------------------------------------------------- 05-May-2005 02:54 5.2.3790.325 2,408,960 Ntkrnlmp.exe 05-May-2005 02:24 5.2.3790.325 2,065,920 Ntkrnlpa.exe 05-May-2005 02:24 5.2.3790.325 2,110,976 Ntkrpamp.exe 05-May-2005 02:47 5.2.3790.325 2,208,768 Ntoskrnl.exe
Windows Server 2003, x86 editions
| File name | File version | File size | Date | Time | Platform | Service branch |
|---|---|---|---|---|---|---|
| Windowsserver2003-kb895575-v4-x86-symbols-enu.exe | 4.0.0.0 | 3,162,352 | 13-May-2005 | 23:09 | x86 | Not Applicable |
| Ntkrnlmp.exe | 5.2.3790.325 | 2,408,960 | 05-May-2005 | 02:54 | Not Applicable | RTMQFE |
| Ntkrnlpa.exe | 5.2.3790.325 | 2,065,920 | 05-May-2005 | 02:24 | x86 | RTMQFE |
| Ntkrpamp.exe | 5.2.3790.325 | 2,110,976 | 05-May-2005 | 02:24 | Not Applicable | RTMQFE |
| Ntoskrnl.exe | 5.2.3790.325 | 2,208,768 | 05-May-2005 | 02:47 | x86 | RTMQFE |
| Srv.sys | 5.2.3790.324 | 355,840 | 04-May-2005 | 00:47 | x86 | RTMQFE |
Windows Server 2003, IA-64 editions
| File name | File version | File size | Date | Time | Platform | Service branch |
|---|---|---|---|---|---|---|
| Windowsserver2003-kb895575-v4-ia64-symbols-enu.exe | 4.0.0.0 | 1,413,360 | 13-May-2005 | 23:09 | x86 | Not Applicable |
| Ntkrnlmp.exe | 5.2.3790.325 | 5,609,984 | 05-May-2005 | 23:13 | IA-64 | RTMQFE |
| Srv.sys | 5.2.3790.324 | 994,304 | 04-May-2005 | 22:40 | IA-64 | RTMQFE |
WORKAROUND
To work around this problem on a computer that is running a PAE kernel, add the /NOPAE switch to the Boot.ini file. To work around this problem on a computer that is running a PAE kernel with data execution prevention (DEP), add the following switch to the Boot.ini file:
/NOPAE /NOEXECUTE=alwaysoff
When you add the /NOPAE switch to the Boot.ini file, the computer cannot use all available memory.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
This problem also occurs in Microsoft Windows 2000 and in Microsoft Windows XP when the operating system runs in the PAE kernel. For more information about how to resolve this problem in Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
838647 Access violations when you use the /PAE switch in Windows 2000
To resolve this problem in Microsoft Windows XP, upgrade the computer to Windows XP with Service Pack 2. For more information about how to obtain Windows XP Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
For more information about Windows XP Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: random crashes crash
Keywords: kbbug kbfix kbwinserv2003presp1fix kbpubtypekc kbhotfixserver kbqfe KB895575
