Microsoft KB Archive/894035

Knowledge Base

The Bluetooth Devices item is not present when you open Control Panel

Article ID: 894035

Article Last Modified on 3/6/2007

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APPLIES TO

• Microsoft IntelliMouse Explorer for Bluetooth 2.0
• Microsoft IntelliPoint 6.1
• Microsoft IntelliPoint 6.0
• Microsoft IntelliPoint 5.2
• Microsoft Optical Desktop Elite for Bluetooth
• Microsoft Wireless Laser Mouse 8000
• Microsoft Wireless Notebook Presenter Mouse 8000
• Microsoft Wireless Optical Desktop for Bluetooth
• Microsoft Wireless Entertainment Desktop 7000

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SYMPTOMS

When you open Control Panel, the Bluetooth Devices item is not present. Additionally, your computer may not recognize your Microsoft Bluetooth keyboard and mouse. If this issue occurs, you must use a standard keyboard and mouse.

CAUSE

This issue occurs if one of the following conditions is true:

• The Bluetooth Support service has not been started.
• The Bluetooth Support service is not configured to use the local administrator account.

WORKAROUND

Note Before you follow the steps that are outlined in this article, verify that you have installed and connected your Bluetooth devices to your computer correctly.

For more information about how to troubleshoot Bluetooth connectivity and detection, click the following article number to view the article in the Microsoft Knowledge Base:

883258 How to troubleshoot Bluetooth detection and connectivity problems in Windows XP Service Pack 2

To resolve this issue, follow the steps in the appropriate section.

The computer is connected to the Internet

View the "Troubleshoot problems with Bluetooth enabled devices" topic on the following Windows Online Help and Support Web site:

http://windowshelp.microsoft.com/Windows/en-US/Help/11a74104-645d-40d4-b933-bde5d15537bb1033.mspx

The computer is not connected to the Internet

View the "Troubleshoot problems with Bluetooth enabled devices" topic in Windows Help and Support on the computer's hard disk by following these steps:

1. Click Start, and then click Help and Support.
2. In the Search Help box or in the Search online Help box, type Troubleshoot problems with Bluetooth enabled devices, and then click Search Help.
3. In the list of topics, click Troubleshoot problems with Bluetooth enabled devices.
4. Click the link that best describes the problem that you are experiencing.
5. Follow the suggestions to troubleshoot the problem that you are experiencing.

To work around this issue, follow these steps:

1. Open the Microsoft Management Console (MMC) snap-in for Services. To do this in Windows Vista, click Start, type services.msc in the Start Search box, and then click Services in the Programs list.
   

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

To open the Microsoft Management Console (MMC) snap-in for Services in Windows XP, click Start, click Run, type services.msc, and then click OK.

1. Double-click the Bluetooth Support service.
2. If the Bluetooth Support service is stopped, click Start.
3. On the Startup type list, click Automatic.
4. Click the Log On tab.
5. Click Local System account.
6. Click OK.
7. If you prompted to restart the computer, click Yes.

Additional query words: bt wirelessmouse wirelesskeyboard

Keywords: kbtshoot kbprb KB894035

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