Article ID: 892050
Article Last Modified on 10/31/2007
APPLIES TO
- Microsoft Windows XP Service Pack 2, when used with:
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
- Microsoft Windows Server 2003 SP1, when used with:
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Standard x64 Edition
SYMPTOMS
If you connect a new universal serial bus (USB) device to a USB 2.0 hub on a computer, the computer does not detect the USB device. This symptom occurs if the computer is running one of the following operating systems:
- Microsoft Windows XP Service Pack 2 (SP2)
- Microsoft Windows Server 2003 Service Pack (SP1)
- Microsoft Windows Server 2003 x64 versions
Additionally, other USB devices that are already connected to the computer stop functioning, and you have to restart the computer to detect the USB devices.
CAUSE
This problem occurs because the Microsoft USB 2.0 driver causes an Enhanced Host Controller Interface (EHCI) specification violation.
RESOLUTION
Hotfix information for Windows XP
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
This hotfix requires that Windows XP SP2 is installed on the computer.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 31-Mar-2005 01:13 5.1.2600.2644 27,008 Usbehci.sys 25-Feb-2005 03:53 6.1.22.4 371,936 Updspapi.dll
Service pack information for Windows Server 2003
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information for Windows Server 2003
Prerequisites
This hotfix requires that Windows Server 2003 SP1 is installed on the computer.
Note For Windows Server 2003 x64 versions, no prerequisites are required.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, Itanium-based versions
Date Time Version Size File name Platform ------------------------------------------------------------------------- 26-Apr-2005 17:11 5.2.3790.2429 89,856 Usbehci.sys 26-Apr-2005 17:11 6.1.22.4 639,712 Updspapi.dll IA-64
Windows Server 2003, x64 versions
Date Time Version Size File name -------------------------------------------------------------- 26-Apr-2005 17:11 5.2.3790.2429 44,160 Usbehci.sys 26-Apr-2005 17:11 6.1.22.4 462,560 Updspapi.dll
Windows Server 2003, 32-bit versions
Date Time Version Size File name -------------------------------------------------------------- 26-Apr-2005 03:43 5.2.3790.2429 27,520 Usbehci.sys 05-Mar-2005 01:30 6.1.22.4 371,936 Updspapi.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbresolve kbwinserv2003sp2fix kbqfe kbhotfixserver kbpubtypekc kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug KB892050
