Article ID: 890947
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Host Integration Server 2000 Standard Edition
- Microsoft Host Integration Server 2000 Service Pack 1
- Microsoft Host Integration Server 2004 Standard Edition
- Microsoft Host Integration Server 2000 Standard Edition
SYMPTOMS
In Microsoft Host Integration Server 2000 or 2004, host print sessions that have the No Line Formatting option enabled and a Characters Per Line setting of 255 may stay in a spooling state. After this problem occurs, the current print job does not print and you cannot send any new host print jobs to the host print session.
CAUSE
This problem occurs because the host print server incorrectly resets the internal line length to 0 (zero) when the internal line length counter increments past 255 characters. When the internal line length is reset to 0, the host print server does not flush the received print data to the printer. Therefore, the print session becomes stuck in a spooling state and the print job does not print.
RESOLUTION
Host Integration Server 2000
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Host Integration Server 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------- 16-Dec-2004 17:18 5.0.0.1016 20,752 Msg5250.dll 16-Dec-2004 17:18 5.0.0.1016 250,128 Ppd3270.dll 16-Dec-2004 17:18 5.0.0.1016 139,536 Ppd5250.dll 16-Dec-2004 17:18 5.0.0.1016 49,424 Prmngext.dll 16-Dec-2004 17:17 5.0.0.1016 209,168 Snacfg.dll 16-Dec-2004 17:18 5.0.0.1016 24,848 Snaxlt.dll 16-Dec-2004 17:18 5.0.0.1016 282,896 Winvprt.dll 16-Dec-2004 17:18 5.0.0.1016 57,616 Pdfcomp.exe 16-Dec-2004 17:18 5.0.0.1016 94,480 Snaprint.exe
Note Because of file dependencies, the most recent fix that contains these files may also contain additional files.
Host Integration Server 2004
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------- 16-Dec-2004 22:52 6.0.1922.0 29,184 Msg5250.dll 16-Dec-2004 22:52 6.0.1922.0 39,424 Pdfcomp.exe 16-Dec-2004 22:52 6.0.1922.0 184,320 Ppd3270.dll 16-Dec-2004 22:52 6.0.1922.0 93,184 Ppd5250.dll 16-Dec-2004 22:52 6.0.1922.0 33,280 Prmngext.dll 16-Dec-2004 22:51 6.0.1922.0 167,936 Snacfg.dll 16-Dec-2004 22:52 6.0.1922.0 61,440 Snaprint.exe 16-Dec-2004 22:52 6.0.1922.0 12,288 Snaxlt.dll 16-Dec-2004 22:52 6.0.1922.0 195,072 Winvprt.dll
Note Because of file dependencies, the most recent fix that contains these files may also contain additional files.
WORKAROUND
To work around this problem, change the Characters Per Line setting to a value that is less than 255.
Note This change will not affect the formatting of any print job as long as the No Line Formatting option is enabled for the host print session. The print server does not send any Carriage Return/Line Feed commands to the print job when the No Line Formatting option is enabled. Use this option to enable the printer to insert its own line wrapping commands.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Keywords: kbbug kbfix kbqfe kbhotfixserver KB890947