Article ID: 890669
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
SYMPTOMS
Users who are connected to a computer that is running Microsoft Windows Server 2003 Terminal Services may experience a screen redraw in Microsoft Office Outlook 2003 or in Microsoft Office Outlook 2002. The screen redraw makes Outlook temporarily unresponsive.
This problem occurs if Time Zone Redirection is configured by using Group Policy on the computer that is running Microsoft Windows Server 2003 Terminal Services.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required. The hotfix includes files for Microsoft Windows Server 2003 and for Microsoft Windows Server 2003 Service Pack 1 (SP1). The hotfix files will be installed as appropriate for your situation. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Restart requirement
You have to restart the computer after you apply the hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, Enterprise Edition for Itanium-based Systems
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Basesrv.dll | 5.2.3790.315 | 150,016 | 21-Apr-2005 | 19:17 | IA-64 | None | RTMQFE |
| Basesrv.dll | 5.2.3790.2427 | 160,768 | 21-Apr-2005 | 19:17 | IA-64 | SP1 | SP1QFE |
Windows Server 2003
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Basesrv.dll | 5.2.3790.315 | 50,688 | 22-Apr-2005 | 07:31 | x86 | None | RTMQFE |
| Basesrv.dll | 5.2.3790.2427 | 52,736 | 22-Apr-2005 | 07:13 | x86 | SP1 | SP1QFE |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
This problem occurs whenever a client session is established to Windows Server 2003 Terminal Services. If only some users are connected to Windows Server 2003 Terminal Services, the users experience a flicker on the screen. However, if many user sessions are in progress, the users experience a slow redraw of the screen.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbwinserv2003sp2fix kbqfe kbhotfixserver kbwinserv2003sp1fix kbwinserv2003presp2fix kbbug kbfix kbpubtypekc KB890669
