Article ID: 890554
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
SYMPTOMS
You experience the following symptoms on your Microsoft Windows Server 2003-based computer:
- You receive a Stop error message on a blue screen. The error message is similar to the following:
- The computer unexpectedly restarts.
These symptoms occur when the computer is under a heavy load. For example, you may experience these symptoms when you copy large files from a remote share when the server is under a heavy load.
CAUSE
This problem occurs when a browser announcement frame is incorrectly processed by the server message block (SMB) redirector. The SMB redirector tries to run code that is paged out and that cannot be paged in at the current interrupt request (IRQ) level.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit versions
Date Time Version Size File name ------------------------------------------------------- 06-Dec-2004 22:08 5.2.3790.240 395,776 Mrxsmb.sys 06-Dec-2004 22:08 5.2.3790.240 158,720 Rdbss.sys
Windows Server 2003, 64-bit versions
Date Time Version Size File name ------------------------------------------------------- 01-Dec-2004 03:07 5.2.3790.238 1,124,864 Mrxsmb.sys 01-Dec-2004 03:07 5.2.3790.238 465,408 Rdbss.sys
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: crash bsod w2k3
Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB890554
