Article ID: 888083
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
SYMPTOMS
In Microsoft Windows XP, when you right-click a CD drive that contains a writable CD in Windows Explorer, the Write these files to CD option is not available.
CAUSE
This problem may occur for new users of the client computer after the "Devices: Restrict CD-ROM access to locally logged-on user only" Group Policy setting is applied. This problem does not affect an existing user whose user profile was created before applying the Group Policy setting.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To install this hotfix, you must have Microsoft Windows XP Service Pack 1 (SP1) or later installed.
Restart information
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
Hotfix file information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP Service Pack 1 (SP1)
Date Time Version Size File name ---------------------------------------------------------- 20-Aug-2004 22:01 6.0.2800.1579 82,432 Fldrclnr.dll 23-Nov-2004 22:23 5.1.2600.1611 124,416 Imapi.exe 24-Nov-2004 23:13 6.0.2800.1611 8,443,392 Shell32.dll 24-Nov-2004 23:13 6.0.2800.1611 116,736 Shsvcs.dll 20-Aug-2004 22:01 5.1.2600.1579 700,928 Sxs.dll 20-Sep-2004 05:05 5.1.2600.1592 594,432 Xpsp2res.dll
Windows XP Service Pack 2 (SP2)
Date Time Version Size File name ---------------------------------------------------------- 23-Nov-2004 22:13 5.1.2600.2569 150,528 Imapi.exe 24-Nov-2004 23:03 6.0.2900.2572 8,450,560 Shell32.dll 24-Nov-2004 23:03 6.0.2900.2569 134,656 Shsvcs.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates
Keywords: kbqfe kbhotfixserver kbwinxppresp3fix kbfix kbbug KB888083
