Article ID: 886679
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Datacenter Server
- Microsoft Windows 2000 Server
SYMPTOMS
In Microsoft Windows Server 2003 or Microsoft Windows 2000 Server, a bridged printer connection that you created occasionally stops working. In Windows Server 2003 and in Windows 2000 Server, you can create a connection to a printer that is shared on a Microsoft Windows 98-based client computer. You can then share this printer connection to other client computers. This configures a "bridged connection" between the client computers in your organization and the shared printer.
CAUSE
This problem occurs if one of the following conditions is true:
- You install the hotfix that is described in the following Microsoft Knowledge Base article:
822553 You experience slow printer performance on a clustered print server in Windows Server 2003
- You do not install the KB822553 hotfix, but you have more than 20 bridged printer connections created on the Windows Server 2003-based or Windows 2000 Server-based computer.
If one of these conditions exist, client computers may not be able to use certain bridged printer connections. However, this affects bridged printer connections randomly. If you print a test page to the affected printer from the Windows Server 2003-based or Windows 2000 Server-based computer, that printer connection starts to work again. However, in this scenario, a different bridged printer connection may stop working.
There is a problem in the Windows Server 2003 and Windows 2000 Server component that handles remote printer name caching. This problem appears in a scenario where you configure bridged printer connections.
RESOLUTION
Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required to install this hotfix.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix replaces 822553.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003 32-bit versions
Date Time Version Size File name ------------------------------------------------------ 04-Oct-2004 23:26 5.2.3790.220 81,920 Spoolss.dll 04-Oct-2004 23:26 5.2.3790.220 96,768 Win32spl.dll
Windows Server 2003 64-bit versions
Date Time Version Size File name Platform ----------------------------------------------------------------- 04-Oct-2004 23:22 5.2.3790.220 234,496 Spoolss.dll IA-64 04-Oct-2004 23:22 5.2.3790.220 275,456 Win32spl.dll IA-64
Windows 2000 Server
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required to install this hotfix.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 17-Jun-2004 23:05 5.0.2195.6951 46,352 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 24-Feb-2005 05:24 0.2.0.2 138,000 Faxui.dll 17-Jun-2004 23:05 5.0.2195.6945 231,184 Gdi32.dll 17-Jun-2004 23:05 5.0.2195.6946 712,464 Kernel32.dll 24-Feb-2005 05:24 5.0.2195.7034 258,832 Localspl.dll 24-Mar-2004 02:17 5.0.2195.6898 37,136 Mf3216.dll 24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll 17-Jun-2004 23:05 5.0.2195.6928 335,120 Msgina.dll 24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys 07-Feb-2005 05:35 5.0.2195.7026 6,301,696 Sp3res.dll 24-Feb-2005 05:24 5.0.2195.7034 80,656 Spoolss.dll 29-Dec-2004 09:14 5.0.2195.7017 380,688 User32.dll 05-Aug-2003 22:14 5.0.2195.6794 385,808 Userenv.dll 24-Dec-2004 17:23 5.0.2195.7013 1,633,616 Win32k.sys 24-Feb-2005 05:24 5.0.2195.7034 88,336 Win32spl.dll 24-Aug-2004 22:59 5.0.2195.6970 182,544 Winlogon.exe 17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll 17-Jun-2004 23:05 5.0.2195.6946 712,464 Kernel32.dll 24-Dec-2004 17:23 5.0.2195.7013 1,633,616 Win32k.sys 17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll 24-Feb-2005 06:21 13,302 Kb886679.cat 16-Feb-2005 01:42 6.1.22.0 371,936 Updspapi.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB886679
