Article ID: 886264
Article Last Modified on 11/28/2007
APPLIES TO
- Microsoft Windows XP Service Pack 2
- Microsoft Windows XP Service Pack 2
Notice
This article is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows XP and Windows Vista
INTRODUCTION
This article contains a list of the programs that may experience a change in behavior when the programs are run on a Windows XP Service Pack 2 (SP2)-based computer.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
884130 Programs that are known to experience a loss of functionality when they run on a Windows XP Service Pack 2-based computer
Article Contents
- Programs that are affected by the changes in Internet Explorer
- Programs that are affected by the changes in Apps Help services
- Programs that are affected by the changes in Windows Firewall
- Programs that are affected by the changes in the Remote Procedure Call service
- Programs that are affected by the changes in Rich Text Format
- Changes that affect the Windows Firewall Security Warning and networked games
- Additional programs that function differently with Windows XP SP2
- References
Programs that are affected by the changes in Internet Explorer
Changes to the following features in Microsoft Internet Explorer may affect program behavior:
- Pop-up Blocker
- Information Bar
- File Download Security Warning
- Local Machine Zone Security
For more information about the changes to Internet Explorer, visit the following Microsoft Web site:
The following table lists programs that may experience a change of behavior when you run the program on a Windows XP SP2-based computer.
| Program | Version | Vendor | Issue | Solution |
| Business Winstone | 2004 | Ziff Davis Media, Inc. | If you do not click Yes to download the active content, the benchmark program times out. |
Click Yes to download the active content, and the benchmark software continues. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 883255 How to configure Internet Explorer automatic download prompts on your Windows XP Service Pack 2-based computer
|
| CheckSoft Home & Business | 2004 | Avanquest USA, LLC | When you use Help, you receive a "cannot find .htm file" error, and the Help page is not displayed correctly. | To see the Help information, click the Information Bar in Internet Explorer and allow the local content. |
| Content Management Server 2001 | 2001 | Microsoft Corp. | An "Access denied" error may occur when the program uses a script to open Internet Explorer. | Disable the Internet Explorer Pop-up Blocker. |
| Dave's Quick Search Deskbar | 3.16 | Dave Bau | This third-party toolbar blocks the Internet Explorer Information Bar from displaying. | For support information, visit the following Dave Bau Web site: http://www.dqsd.net/ |
| Kerio Personal Firewall | 4 | Kerio Technologies, Inc. | When you use Kerio Personal Firewall 4, you receive repeated Internet Explorer warnings on every Web page. | A security upgrade to Windows XP SP2 prevents the pop-up blocker feature of this program from working correctly. |
| Max Payne 2: The Fall of Max Payne | 1 | RockStar Games, Inc. | When you open the Readme file, the Internet Explorer Information Bar prevents the active content from loading. | Click in the Information Bar, and then click Yes at the security warning. The content will display correctly. This issue does not affect regular game play in any way. |
| McAfee Internet Security Suite 2004 | 6 | McAfee, Inc. | A blank window appears when you visit the McAfee download Web site. | Open an Internet Explorer window first, and then visit the McAfee download Web site. |
| Medieval: Total War | 1 | Activision, Inc. | The activation Help page requires that you accept the Information Bar warning every time that you see it. | With Windows XP SP2, you must accept the Information Bar warning to view local active content as a Web page. This behavior is by design. |
| Office Excel 2003 | 2003 | Microsoft Corp. | When you use a UNC path to open a PivotChart that is published as a Web page, the page is not displayed correctly. | To work around this issue, add the site to your trusted sites. For more information, visit the following Microsoft Web site: http://www.microsoft.com/windows/ie/ie6/using/howto/security/settings.mspx |
| Office InfoPath 2003 | 2003 | Microsoft Corp. | You cannot open an InfoPath XML file in Internet Explorer. | Double-click the file to open it. |
| Office PowerPoint 2003 | 2003 | Microsoft Corp. | When you open a Web version of a presentation in full-screen mode, and you do not accept the Information Bar security warning, no easy option exists to close the full blank screen. | Press ALT+F4 to close the screen, or press CTRL+ALT+DEL, and then use Task Manager to close the PowerPoint presentation. |
| Office PowerPoint 2003 | 2003 | Microsoft Corp. | When PowerPoint tries to install Windows Rights Management client, a blank Internet Explorer window appears. | Currently, no solution exists for this issue. |
| Visio Viewer 2003 | 2003 | Microsoft Corp. | When you try to use Web Page preview to view a drawing, you receive a message before you can view the content. |
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 843017 Description of the Internet Explorer Information Bar in Windows XP Service Pack 2
|
| Office Visio 2003 | 2003 | Microsoft Corp. | When you open a Web version of a Visio drawing in full-screen mode, and you do not acknowledge the Information Bar security warning, you receive a message before you can view the content. |
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 843017 Description of the Internet Explorer Information Bar in Windows XP Service Pack 2
|
| PowerPoint 2002 | 2002 SP2 | Microsoft Corp. | When you try to use Web Page preview to view a presentation, you receive four different messages before you can view the content. |
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 843017 Description of the Internet Explorer Information Bar in Windows XP Service Pack 2
|
| StarCraft | 1.05 | Blizzard Entertainment | Help Web pages show HTML code instead of an actual Web page. | Typical program operation is unaffected by this issue. |
| TurboCAD Professional | 9 | IMSI, Inc. | When the tutorial is selected, an Internet Explorer Information Bar warning prevents the text from displaying correctly. |
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 843017 Description of the Internet Explorer Information Bar in Windows XP Service Pack 2
|
| Works Suite 2004 | 2004 | Microsoft Corp. | Some pages display the Internet Explorer Information Bar and require that you to accept an Information Bar warning. | The Information Bar does not otherwise effect program functionality. |
| Yahoo! Messenger | 6.0.0.167 | Yahoo! Inc. | Yahoo Messenger Launchcast is blocked by the Internet Explorer Pop-up Blocker. |
Add the following sites to the Allowed sites list: For more information, click the following article number to view the article in the Microsoft Knowledge Base: 843016 How to configure the Pop-up Blocker on a computer that is running Windows XP Service Pack 2
|
Programs that are affected by the changes in Apps Help services
The Apps Help services component provides Help information to you when you run a program with a known compatibility problem. When the program runs, a dialog box is displayed with a brief description of the issue. You can then visit the Web site of the program vendor for an update or for information about resolving the issue.
The following table lists programs that may generate an Apps Help message when you run the program on a Windows XP SP2-based computer.
| Program | Version | Vendor | Issue | Solution |
| Dead Man's Hand | 1 | Atari, Inc. | The program does not start. | An Apps Help message directs you to the update at the following Atari Web site: http://www.atari.com |
| Der Brockhaus Multimedia 2004 | 2004 | Bibliographisches Institut & F.A. Brockhaus, AG | The program does not start. | An Apps Help message directs you to the following Brockhaus Web site: http://www.brockhaus.de/ |
| Microsoft Broadband Networking Software | 2.1 and earlier | Microsoft Corp. | When you install or start this program, you receive "The version of Microsoft Broadband Networking software you have installed on your computer needs to be updated to work with Windows XP Service Pack 2" message. | To download an update, visit the following Microsoft Web site: http://www.microsoft.com/broadbandnetworking |
| Moto Racer 3 | 3 | Atari, Inc. | When you install or start this game, Microsoft generates an Apps Help message. | An Apps Help message directs you to the following Atari Web site: http://www.atari.com |
| Nero 6 Ultra Edition | 6 | Ahead Software, Inc. | Microsoft blocks this program from installing or starting. | An Apps Help message directs you to the Nero update Web site: http://ahead.de/en/ |
| Nero Burning ROM | 5.5.6 | Ahead Software, Inc. | Microsoft blocks this program from installing or starting. | An Apps Help message directs you to the Nero update Web site: http://ahead.de/en/ |
| WISO Sparbuch | 2004 | Buhl Data Service GmbH | When you try to start this program, a message states that the program is not compatible with this version of Windows XP. | An Apps Help message directs you to the following Buhl Web site: http://www.buhl.de |
Programs that are affected by the changes in Windows Firewall
For client-based or server-based programs that communicate over the Internet or over a network, the Windows Firewall feature in Windows XP SP2 may be blocking unsolicited connections to your computer. (Windows Firewall was formerly known as Internet Connection Firewall.)
Examples of client-based or server-based programs that may experience this issue include the following:
- Multiplayer games that are used over the Internet.
- Instant message programs that are used over the Internet.
- Windows XP SP2-based client programs that receive data from a server.
- Windows XP SP2-based server programs that respond to client requests.
For more information about programs that may stop working because of the Windows Firewall feature and how to troubleshoot these issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:
842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
875357 Troubleshooting Windows Firewall settings in Windows XP Service Pack 2
The following table lists programs that may stop working on a Windows XP SP2-based computer because of the Windows Firewall.
| Program | Version | Vendor | Issue | Solution |
| Aelita ERDisk for Active Directory 6.7 | 6.7.128.0 | Quest Software, Inc. | The program cannot contact a remote computer. |
Click File and Printer Sharing in the Windows Firewall, and then click Allow file and printer sharing. This action opens UDP ports 137 and 138 and TCP ports 139 and 445. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| Application Center 2000 SP2 | 2000 SP2 | Microsoft Corp. | Application Center snap-in does not display the correct Health Monitor information. |
Add TCP port445 to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| Application Center 2000 SP2 | 2000 SP2 | Microsoft Corp. | Application Center snap-in does not run Health Monitor actions on the monitored system. |
Add TCP port 445 to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| AutoCAD 2004 | 2004 | Autodesk, Inc. | You cannot use FTP viewer (the File Open dialog box) to search for projects if the remote FTP host has Windows Firewall enabled. |
Add the FTP Server or TCP port 21 to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| Baseline Security Analyzer | 1.2 | Microsoft Corp. | A remote computer with Windows Firewall protection enabled cannot be scanned. |
Click File and Printer Sharing in Windows Firewall. Click Allow file and printer sharing. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| bv-Admin Mobile | 4.1 | BindView Corp. | The program does not connect with a remote computer when Windows Firewall is enabled. |
Click File and Printer Sharing in Windows Firewall. Click Allow file and printer sharing. This action opens UDP ports 137 and 138 and TCP ports 139 and 445. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| ColdFusion MX for J2EE | 6.1 | Macromedia, Inc. | The program does not allow remote access as a Web server when Windows Firewall is enabled on the server computer. |
An administrator must manually add the main port to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| Cute FTP 5.0 XP | 5.0 XP | GlobalSCAPE Texas, LP | You cannot use FTP to access a Windows XP SP2-based computer with Windows Firewall enabled. |
Add TCP port 21 or FTP server to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| EMC Data Manager | 3.1 | EMC Corp. | Remote installation of an EMC Data Manager client to a Windows XP SP2-based client fails when Windows Firewall is enabled. |
Add TCP port 3895 to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| End2End 4.1 | 4.1 | NetIQ Corp. | Windows Firewall prevents the server from running the Clientautorun.exe program. |
Add TCP ports 10115 and 10116 to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| eTrust Antivirus | 7 | Computer Associates International, Inc. | The Remote Install test log on to Windows XP SP2 fails with Windows Firewall enabled. |
Add the File and Printer Sharing ports and the ICMP echo request ports to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| eTrust Antivirus | 6.0.100 | Computer Associates International, Inc. | A remote installation to a Windows XP SP2-based client fails. |
Add the File and Printer Sharing ports, the ICMP echo request ports, and TCP port 42510 to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| eTrust InnoculateIT | 7.0 | Computer Associates International, Inc. | Remote installation of this program fails on a client that is running Windows XP SP2. |
See InnoculateIT documentation to determine which ports on the client must be opened. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| Exceed | 7 and 8 | Hummingbird Ltd. | FTP for Windows Explorer will not be able to connect to remote computers with Windows Firewall enabled. |
Add FTP server or TCP port 21 to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| EXTRA! Bundle for TCP/IP | 6.6 | Attachmate Corp. | EXTRA! Bundle for TCP/IP 6.6 cannot establish a Telnet session to remote host with Windows Firewall enabled. |
Add Telnet Server or TCP port 23 to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| EXTRA! Enterprise 2000 | 2000 | Attachmate Corp. | EXTRA! Enterprise 2000 cannot establish Telnet session to remote host with Windows Firewall enabled. |
On the remote computer that is running Windows XP SP2, add TCP port 23 to Windows Firewall exception list, or add Telnet Server to the list of allowed network services. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| EXTRA! Personal Client | 6.5 | Attachmate Corp. | EXTRA! Personal Client 6.5 and 6.7 cannot establish Telnet session to remote host with Windows Firewall enabled. |
On the remote computer that is running Windows XP SP2, add TCP port 23 to Windows Firewall exception list, or add Telnet Server to the list of allowed network services. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| Ghost 7.5 Corporate Edition | 7.5 | Symantec Corp. | Ghost Server Corporate Edition 7.5 cannot push down ghost client with Windows Firewall enabled. |
Manually open the following ports in the Windows Firewall: 139 TCP NetBIOS Session service, 445 TCP SMB over TCP, 137 UDP NetBIOS Name Service, and 138 UDP NetBIOS Datagram Service. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| Harvard Graphics 3 for Windows | 3 | Serif, Inc. | You cannot join a conference. |
Add File and Print Sharing to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| HostExplorer 8.0 | 8.0 | Hummingbird Ltd. | Host Explorer 8 program does not telnet to a Windows XP SP2-based client with Windows Firewall enabled. |
Add TCP ports 23 and 21 to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| ICQ Pro | 3916 and Lite 1300 | ICQ, Inc. | If you uninstall Windows XP SP2 Update, ICQ will no longer be able to connect to the Internet. |
After Windows XP SP2 is removed, the Internet Connection Firewall is enabled. You must see the ICQ documentation to find the correct ports to open. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| KEA! 340 | 5.1 | Attachmate Corp. | KEA! 340 v5.1 cannot establish Telnet session to remote host with Windows Firewall enabled. |
On the remote computer that is running Windows XP SP2, manually open TCP port 23, or add Telnet Server to the list of allowed network services. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| McAfee NetShield | 4.5 | McAfee, Inc. | NetShield Server cannot connect to a client that is running Windows XP SP2. |
See NetShield documentation for Windows Firewall settings. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| PATROL for Windows 2000 Server | 3.4.0.11 | BMC Software, Inc. | Window Firewall prevents a connection between a server and a client. |
Add TCP ports 3181, 10128, and 25 and UDP ports 3181, 10128, and 25 to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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| pcAnywhere | 11 | Symantec Corp. | The program installs a service that is blocked from listening on a port when Windows Firewall is enabled. No message tells you that the service is blocked. |
When you start the program, an Apps Help message prompts for the service to be added to the Windows Firewall exception list. To solve the issue, you can also add TCP port 5631 to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
|
| Reflection | 9, 9.03, 10, 11 and 12 | WRQ, Inc. | An FTP client cannot connect to remote computers with Windows Firewall enabled. | See the following WRQ technical Note: http://support.wrq.com/techdocs/1784.html |
| Reflection X | 10, 11 and 12 | WRQ, Inc. | An X-Window session cannot be established to a remote computer with Windows Firewall enabled. | See the following WRQ technical Note: http://support.wrq.com/techdocs/1784.html |
| Remedy Action Request System | BMC Software, Inc. | Application service is blocked and must be manually added to the Windows Firewall exception list when Windows Firewall is enabled. |
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
| |
| Retrospect Client | 5 | Dantz Development Corp. | The program does not connect to remote computers when Windows Firewall is enabled. |
Open port 497 for both UDP and TCP. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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| SmarTerm Office | 10 and 11 | Esker S.A. | SmarTerm Office 10 and 11 cannot establish Telnet session to a remote host with Windows Firewall enabled. |
On the remote computer that is running Windows XP SP2, manually open TCP port 23, or add Telnet Server to the list of allowed network services. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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| SmarTerm Office | 10 and 11 | Esker S.A. | The FTP tool cannot connect to remote computers with Windows Firewall enabled. |
On the remote computer that is running Windows XP SP2, manually open TCP port 23, or add Telnet Server to the list of allowed network services. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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| SNA Server 4.0 | 4.0 SP4 | Microsoft Corp. | You cannot see a Windows XP SP2-based computer with Windows Firewall enabled by default. |
Add File and Print Sharing to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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| SQL Server | Microsoft Corp. | Windows Firewall port exceptions are required for remote debugging. |
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
| |
| SQL Server 2000 | 2000 Release A and 2000 SP3 | Microsoft Corp. | You cannot connect to a Windows XP SP2-based computer with the Windows Firewall on by default. |
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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| Symantec AntiVirus Corporate Edition | 9 | Symantec Corp. | The program cannot update virus definitions with Windows Firewall on by default. |
Add the Defwatch.exe executable to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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| Systems Management Server | 2003 RC2 | Microsoft Corp. | Remote Tool cannot control a Windows XP SP2-based client with Windows Firewall enabled. | Add TCP port 2701 or the Wuser32.exe program to the Windows Firewall exception list. For more information, download the following white paper: http://www.microsoft.com/downloads/details.aspx?FamilyID=4454e0e1-61fa-447a-bdcd-499f73a637d1&DisplayLang=en |
| Systems Management Server 2.0 | 2.0 SP5 | Microsoft Corp. | When you access a database site, you receive the following message: "An error occurred during your last operation. Contact with the SMS provider has been lost. Refresh the Site Database node or restart the UI. For debugging information, press the more information button." | Add the Unsecapp.exe file and port 135 to the Windows Firewall exception list. For more information, download the following white paper: http://www.microsoft.com/downloads/details.aspx?FamilyID=4454e0e1-61fa-447a-bdcd-499f73a637d1&DisplayLang=en |
| Systems Management Server 2003 | 2003 | Microsoft Corp. | An SMS server cannot see a Windows XP SP2-based client with the Windows Firewall enabled. |
You must enable the File and Printer Sharing ports. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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| ViaVoice | 10.0 13 | IBM Corp. | More than one Windows Firewall dialog box appears during installation of this program. |
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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| ViewNow | 1 and 1.05 | NetManage, Inc. | You cannot establish a Telnet session to the remote host with Windows Firewall enabled. |
On the remote computer that is running Windows XP SP2, manually open TCP port 23, or add Telnet Server to the list of allowed network services. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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| ViewNow | 1 and 1.05 | NetManage, Inc. | You cannot establish X-Windows Sessions with Windows Firewall enabled. |
Manually open UDP port 177 and TCP port 6000. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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| ViewNow | 1 and 1.05 | NetManage, Inc. | The FTP tool cannot connect to remote computers with Windows Firewall enabled. |
On the remote computer that is running Windows XP SP2, manually open TCP port 21, or add Telnet Server to the list of allowed network services. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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| Visual InterDev 6.0 | 6 | Microsoft Corp. | Visual Interdev 6.0 will not create a Web project on a remote server with Windows XP SP2 and Windows Firewall enabled. |
Manually open TCP port 80. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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| Visual Studio .NET (2003), Enterprise Developer Edition | 2003 | Microsoft Corp. | A Windows Firewall port exception is required for remote DCOM debugging. |
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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| Visual Studio 6.0 | 6 | Microsoft Corp. | Remote debugging does not work with Windows Firewall enabled on the local or remote computer. |
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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| Visual Studio 6.0 | 6 | Microsoft Corp. | Remote debugging does not work with Windows Firewall enabled on the local or the remote computer. |
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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| Volume Manager | 3.1 | VERITAS Software Corp. | You cannot connect to a Windows XP SP2-based computer if the Windows Firewall is enabled by default. |
Add TCP port 2148 and the C:\Program files\Veritas\Veritas Object Bus\Bin\Vxsvc.exe program to the Windows Firewall exception list. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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| Xoreax IncrediBuild | Xoreax Software Ltd. | The coordinator computer cannot communicate with agent computers. |
Manually open TCP port 31104 on the coordinator computer. This is the default port setting that is required for this program. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
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Programs that are affected by the changes in the Remote Procedure Call service
Significant changes have been made to the Remote Procedure Call (RPC) service. These changes may cause programs that make anonymous calls to stop working.
The following table lists programs that may stop working on a Windows XP SP2-based computer. If you have issues with these programs, visit the following Microsoft Web site for information about configuring the RPC service in Windows XP SP2:
| Program | Version | Vendor | Issue |
| BizTalk Server 2004 (all editions) | 2004 | Microsoft Corp. | The program does not start correctly. |
| eTrust Antivirus | 7 | Computer Associates International, Inc. | A remote installation from Computer Associates eTrust 7.0 to Windows XP SP2 fails. |
| Diskeeper | 8 | Executive Software International, Inc. | A server-based program cannot perform a remote installation to a client when Windows Firewall is enabled on the client. |
| HP ScanJet 6350 and HP PrecisionScan Pro | Hewlett-Packard Corp. | You cannot perform Remote Scanning on a shared HP 6350 scanner. | |
| Operations Manager | 2000 SP1 | Microsoft Corp. | Microsoft Operations Manager (MOM) service cannot submit a query request to the Agent Manager. |
| Operations Manager | 2000 SP1 | Microsoft Corp. | The Microsoft Operations Manager (MOM) service cannot push an Agent installation from the server if the client is running Windows XP SP2 with the Windows Firewall enabled. |
| TalkWorks PRO | Symantec Corp. | TalkWorks PRO cannot communicate with a message sharing host. | |
| WinFax PRO | 10 | Symantec Corp. | WinFax PRO client computers that are running Windows XP SP2 cannot communicate with a WinFax PRO Server. |
Programs that are affected by the changes in Rich Text Format
Rich Text Format (RTF) is a text document format (.rtf) that is sometimes used instead of Plain Text format (.txt) or Microsoft Word format (.doc). Windows XP SP2 disables the RTF converters that were installed with versions of Windows XP that are earlier than Windows XP SP2. If you do not have an RTF converter from an installed program, documents that require this converter will not open.
The following table lists programs that use RTF for Readme and Help files and that may not open when you run the program on a Windows XP SP2-based computer.
The Rich Text Converter has been removed from Windows XP, but most word processing programs provide this functionality. If you have problems with the programs that are listed in the table, click the following article number to view the article in the Microsoft Knowledge Base:
883090 Error message when you open a document file in Windows XP Service Pack 2
| Program | Version | Vendor | Issue |
| Adventure Workshop 1st-3rd Grade: StoryBook Weaver Deluxe | 2 | Riverdeep, Inc. | The Readme file does not open or opens with garbled characters in WordPad. |
| Command and Conquer Red Alert 2 | 1 | Westwood | The Readme file does not open or opens with garbled characters in WordPad. |
| Encyclopedia Britannica 2003 Ready Reference (part of WordPerfect Family Pack 5) | 2003 | Corel Corp. | The Readme file does not open or opens with garbled characters in WordPad. |
| FileMaker Pro Unlimited (German) | 5 | FileMaker, Inc. | The Readme file does not open or opens with garbled characters in WordPad. |
| Freehand 8 (German) | 8 | Macromedia, Inc. | The Readme file does not open or opens with garbled characters in WordPad. |
| High School Advantage 2003 (All Editions) | 2003 | Encore, Inc. | The Readme file does not open or opens with garbled characters in WordPad. |
| Lion King Animated Storybook | 1 | Disney Interactive, Inc. | The Readme file does not open or opens with garbled characters in WordPad. |
| Lotus ScreenCam (German) | 9.5 | IBM Corp. | The ScreenCam Product-Updates document displays a message that indicates that you cannot load Microsoft Word for Windows 6.0 files in WordPad. |
| PageMaker | 7 | Adobe Systems, Inc. | The Readme file does not open or opens with garbled characters in WordPad. |
| PageMaker (German) | 6.5 | Adobe Systems, Inc. | The Readme file does not open or opens with garbled characters in WordPad. |
| Photoshop Elements | 2 | Adobe Systems, Inc. | The Readme file does not open or opens with garbled characters in WordPad. |
| Quicken 2003 Premier Home & Business | 2003 | Intuit, Inc. | The Readme file does not open or opens with garbled characters in WordPad. |
| Quicken 2004 (All versions) | 2004 | Intuit, Inc. | The "What’s New in Quicken" file does not open and generates the "Cannot load Word for Windows 6.0" error. |
| Serious Sam: The Second Encounter | 1 | Croteam Ltd. | The Readme and Help files do not open or open with garbled characters in WordPad. |
| Tonka Search and Rescue | 1 | Atari, Inc. | The Readme file does not open or opens with garbled characters in WordPad. |
| ViaVoice for Windows, Personal Edition | 10 | IBM Corp. | You cannot open the SpeakPad document in WordPad. |
| Visual C++ for Windows, 16-bit edition | 1.51 | Microsoft Corp. | When you click Documentation errata in the Start menu, garbled characters appear. |
Changes that affect the Windows Firewall Security Warning and networked games
Most multiplayer network games will cause the Windows Firewall Security Warning dialog box to indicate when the game starts or when the game looks for an online game server. The nature of these games may cause the Windows Firewall Security Warning dialog box to open behind the running game window or not to open at all. This scenario may cause you to think that the game has no network connectivity or may cause the game to stop responding or quit unexpectedly.
When Windows Firewall Security Warning dialog box opens behind a game, quit the game, accept the security warning, and then restart the game. You will have to do this only one time as the game will be automatically added to the Windows Firewall exception list.
If the Windows Firewall Security Warning dialog box does not open after you quit the game, you may have to manually add the game to the Windows Firewall exception list.
For more information about how to enable programs by using Windows Firewall, click the following article number to view the article in the Microsoft Knowledge Base:
842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
The following table lists programs that may stop working because of issues with the Windows Firewall security warning. When you use multiplayer functionality, the game may not respond or may close unexpectedly.
If you have a problem with one of these programs, quit the program, and then add the program to the Windows Firewall exception list.
| Program | Version | Vendor |
| Age of Empires | 1 | Microsoft Corp. |
| Age of Empires II: The Age of Kings | Microsoft Corp. | |
| Aliens vs. Predator 2 | 1 | Sierra Entertainment, Inc. |
| Battlefield 1942: Deluxe Edition | Deluxe Edition | Electronic Arts, Inc. |
| Battlefield Vietnam | 1 | Electronic Arts, Inc. |
| Call of Duty | 1 | Activision, Inc. |
| Combat Flight Simulator 3: Battle for Europe | 1 | Microsoft Corp. |
| Command & Conquer Generals | Electronic Arts, Inc. | |
| Command & Conquer Generals Zero Hour | Electronic Arts, Inc. | |
| Command & Conquer: Red Alert 2 | 1 | Electronic Arts, Inc. |
| Conflict: Desert Storm | Take-Two Interactive Software, Inc. | |
| Delta Force: Black Hawk Down | NovaLogic, Inc. | |
| Dungeon Siege | 1 | Microsoft Corp. |
| Dungeon Siege: Legends of Aranna | Microsoft Corp. | |
| Earth & Beyond | 1 | Electronic Arts, Inc. |
| Far Cry | 1 | Ubi Soft Entertainment, Inc. |
| FIFA Soccer 2003 | 1 | Electronic Arts, Inc. |
| Final Fantasy XI | 1.14 | Square Enix Co., Ltd. |
| Ground Control II: Operation Exodus | 1 | Vivendi Universal Games, Inc. |
| Half-Life | 1 | Vivendi Universal Games, Inc. |
| Half-Life: Counter Strike | 1 | Vivendi Universal Games, Inc. |
| High School Advantage 2003 (All Editions) | 2003 | Encore, Inc. |
| Madden NFL 2003 | 1 | Electronic Arts, Inc. |
| Midnight Outlaw Illegal Street Drag | 1 | ValuSoft, a division of THQ, Inc. |
| NASCAR Racing 2003 Season | 2003 | Sierra Entertainment, Inc. |
| NBA Live 2004 | 1 | Electronic Arts, Inc. |
| Need for Speed: Hot Pursuit 2 | 1 | Electronic Arts, Inc. |
| Return to Castle Wolfenstein | 1 | Id Software, Inc. |
| Rise of Nations | Microsoft Corp. | |
| Scrabble Complete | 3 | Atari, Inc. |
| Soldier of Fortune II: Double Helix | 1.03 | Activision, Inc. |
| StarCraft | 1.11 | Blizzard Entertainment |
| Star Trek: StarFleet Command III | 1 | Activision Inc. |
| Star Wars Galactic Battlegrounds | 1 | Lucas Arts |
| Star Wars: Knights of the Old Republic | 1 | Lucas Arts |
| Tom Clancy's Ghost Recon | 1 | Red Storm Entertainment, Inc. |
| Unreal Tournament 2003 | 1 | Atari, Inc. |
| Unreal Tournament: Game of the Year | 1 | Atari, Inc. |
| Unreal Tournament 2004 | 1 | Epic Games, Inc. |
Additional programs that function differently with Windows XP SP2
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Most of the following programs that were tested in Windows XP SP2 were found to have functional changes that could not be categorized for easy searching. These programs are listed alphabetically by program name in the following table.
Note For programs that exhibit issues on 64-bit-based computers that support the No Execute (NX) technology, the new Data Execution Prevention feature that is included with Windows XP SP2 may be preventing the programs from running correctly. For more information about how to use the Data Execution Prevention feature, click the following article number to view the article in the Microsoft Knowledge Base:
875351 You receive a "Data Execution Prevention" error message in Windows XP Service Pack 2 or in Windows XP Tablet PC Edition 2005
| Program | Version | Vendor | Issue | Solution |
| Access 2002 | 2002 | Microsoft Corp. | When you use the Migration Wizard Automation object on the toolbar, a different error occurs than occurs in Windows XP SP1. | Error functionally has not changed. Only the wording has changed. |
| Active Think theme download | ThinkPad version | IBM Corp. | The network status indication on the Active ThinkPad theme wallpaper does not work. | Currently, there is no solution for this issue. |
| AdShield | 3 | All Star Software Systems, LLC | Blocked Web pages may still be displayed if the page information is cached. |
Clear the Internet Explorer cache. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 260897 How to delete the contents of the Temporary Internet Files folder
|
| Adventure Workshop 1st-3rd Grade: Personalized Math | 2 | Riverdeep, Inc. | When you try to run the Clue Finder demo, you receive the following message: "This Program requires at least 3MB of free virtual memory to run." | The Clue Finder demo does not run, but the main program is unaffected. |
| Al-Mawrid Dictionary 2003 (Arabic/English, English/Arabic) | 2003 | Ariss Computer, Inc. | The program does not start. | For more information, contact Ariss Computer Inc., or visit the following Ariss Web site: http://www.elariss.com |
| AOL | 9 | America Online, Inc. | Help/About System Information form no longer displays the version of Internet Explorer. | This issue does not affect the program's typical operation in any way. |
| AOL | 9 | America Online, Inc. | When you run AOL 9 you may continue to have an Internet Explorer window open even after you close all visible instances of Internet Explorer. | This hidden window will be closed when the computer is shut down or can be manually closed by clicking CTRL+ALT+DEL and by using the Task Manager to close all Internet Explorer processes. |
| AppManager | 5.01 | NetIQ Corp. | The NetIQ AppManager server cannot communicate with a NetIQ AppManager client that is running Windows XP SP 2. | Currently, no solution exists for this issue. |
| ARCserveIT | 6.61 | Computer Associates International, Inc. | ARCserveIT 6.61 may not successfully back up all files on your Windows XP SP2-based computer. |
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 870904 ARCserveIT 6.61 does not successfully back up files that are in the %Windir%\SoftwareDistribution folder of your Windows XP Service Pack 2-based computer
|
| ARCserve | 7 | Computer Associates International, Inc. | Remote installation, licensing, and client communication do not function if Windows Firewall is enabled. | Currently, no solution exists. For more information, visit the following Computer Associates Web site: http://www.ca.com |
| Backup Exec for NetWare | 9 and 9.1 | VERITAS Software Corp. | For information about configuring Backup Exec, read the support article at the following VERITAS Web site: http://seer.support.veritas.com/docs/270510.htm | |
| Backup Exec for Windows Servers | 9 and 9.1 | VERITAS Software Corp. | For information about configuring Backup Exec, read the support article at the following VERITAS Web site: http://seer.support.veritas.com/docs/270139.htm | |
| Becky! Internet Mail | 2.09.01 | RimArts, Inc. | The program may stop responding when you try to write a new message. | Upgrade to the latest version of Becky! from the following RimArts Web site: http://www.rimarts.co.jp/becky.htm |
| BlackICE PC Protection | 3.6 | Internet Security Systems, Inc. | The program cannot be uninstalled on a computer with an AMD 64 CPU. You receive the following error: "ISS BlackICE Setup - Failed to get product version from c:\windows\biversion.dl." | BlackICE is known to experience problems with 64-bit processors that are running in 32-bit mode and will not run in 64-bit mode. |
| BrightStor ARCserve Backup | 9 | Computer Associates International, Inc. | The program cannot back up a Windows XP SP2-based computer from a remote computer. |
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 873165 You cannot use Computer Associates BrightStor ARCServe Backup 9.0 Manager to back up a Windows XP Service Pack 2-based computer from a remote computer
|
| Business Solutions CRM | Microsoft Corp. | Business Solutions CRM versions 1.0 and 1.2 do not run correctly. Business Solutions CRM version 1.0 is not supported with Windows XP SP2. |
Microsoft CRM version 1.2 requires updates to the Microsoft CRM server and to Microsoft CRM Sales for Outlook client-based computers. Several manual workarounds are required to resolve this issue. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 870635 An update is available to enable Microsoft CRM to work on Microsoft Windows XP Service Pack 2 and on Microsoft Windows Server 2003 Service Pack 1
| |
| Cabela's Big Game Hunter | 6 | Activision Value Publishing, Inc. | This program version stops responding after the program is started and when the Indeo video playback pops up behind it. | The opening video sequence is requesting the Indeo codec. Press and hold the ALT key, press tab to switch over to the Indeo message, press tab three times, and then press ENTER. (This sequence brings up the continue button.) The game starts normally but without any one of the opening video sequences, because the Indeo codec is not present. |
| Civilization III: Game of the Year Edition | 1.29 | Atari, Inc. | The program exits to the desktop after it uses fast user switching (FUS) to switch to the second user, to run the game, and to return to first user. | Currently, no solution exists for this issue. |
| Corel PhotoPaint 9 (German) | 9 | Corel Corp. | The menu and title bars are missing at startup. | When the program is open, locate the PhotoPaint program on the taskbar, right-click PhotoPaint, and then left-click the Maximize menu choice. The menus should return. Quit the program in the maximized state, and this setting should be maintained. |
| Dell Solution Center | 2.0.58 | Dell, Inc. | Links on Dell Solution Center no longer work, and the page cannot display messages. | Currently, no solution exists for this issue. |
| Diva Starz | 1 | Mattel, inc. | Sound does not play during the game. | Locate the installation folder for the game, back up the Setupapi.dll file, and then delete the Setupapi.dll file. The game will now run with sound. |
| DivX Player | 2.5.3 | DivXNetworks, Inc. | The player cannot play Audio Video Interleaved (AVI) files. | Contact DivX or use another multimedia player to play the AVI files. |
| Easy CD Creator | 5.0/5.02 | Roxio, Inc. | The program is not listed on the upgrade report when you upgrade from Microsoft Windows NT or Windows 2000. | Currently, no solution exists for this issue. |
| Educator’s Choice 1st & 2nd Grade Excelerator | Topics Entertainment, Inc. | The program CD does not autorun. | Use My Computer or Windows Explorer to open the CD and start the program. | |
| Elite Forces Vietnam 2: Special Assignment | 1 | Valusoft, a division of THQ, Inc. | When you quit the game, the taskbar moves to a new position and cannot be moved back. | To resolve this issue, restart your computer. You might also be able to resolve this issue by right-clicking on an empty part of the desktop, and then left-clicking on Properties. Change the default screen saver, click Apply, and then click OK. |
| Elite Forces Vietnam 2: Special Assignment | 1 | Valusoft, a division of THQ, Inc. | When you quit the game, a Client MFC error occurs. | This issue does not affect typical program operation. |
| Encarta Encyclopedia Deluxe 2002 (German) | 2002 | Microsoft Corp. | You no longer receive an error message when you connect to a network-shared video. | You cannot play network-shared videos either before or after Windows XP SP2 installation. There is no change in functionality. |
| Encarta 2004 | 2004 | Microsoft Corp. | In Encarta Dictionary Tools, when you select the Save To Researcher option, you receive the following error message: "Edict 2004 has encountered a problem and needs to close. We are sorry for the inconvenience." | Currently, no solution exists for this issue. |
| Excel 2002 SP2 | 2002 SP2 | Microsoft Corp. | When you click a URL link in a Microsoft Office Web Components spreadsheet, you receive the following error: "Microsoft Visual C++ Runtime Library." Runtime Error! Program: C:\Program Files\Internet Explorer\iexplore.exe R6025 -pure virtual function call." | Currently, no solution exists for this issue. |
| File and Storage Administrator | 2.1 | NetIQ Corp. | File and Storage Administrator cannot push the agent to a Windows XP SP2-based client with Windows Firewall enabled. | Currently, no solution exists for this issue. |
| F-Secure Anti-Virus Client Security | 5.52 | F-Secure Corp. | F-Secure 5.52 generates a run-time error in Backweb on startup. | Currently, no solution exists for this issue. |
| Halo | 1 | Microsoft Corp. | The Nvidia 5900 Series video card with driver version 61.77 causes graphical corruption in videos. | Currently, no solution exists for this issue. |
| Halo: Combat Evolved, Trial Version (Arabic and Hebrew) | Trial | Microsoft Corp. | The trial version in Arabic and Hebrew does not work. | Currently, no solution exists for this issue. |
| iMesh 3.1 | 3.1 | iMesh Ltd. | This program will not install on a Windows XP SP2-based computer that is running an AMD64 processor with NX (No eXecute) protection enabled. | For more information about NX Protection and how to configure it, visit the following Microsoft Web site: http://technet.microsoft.com/en-us/library/bb457155.aspx |
| InstallShield | 8 | InstallShield Software Corp. | The program cannot export a project to an .ISV file in Windows XP or in Microsoft Windows Server 2003. | For more information, visit the following InstallShield Web site: http://support.installshield.com/kb/view.asp?articleid=q108972 |
| Instant CD/DVD | 7 | Pinnacle Systems, Inc. | In early versions of Instant CD/DVD, an Apps Help message appears at installation or when you start the program. | Early versions are not compatible with Windows XP SP2, but an update is available from Pinnacle Systems to address this issue. For more information, visit the following Pinnacle Systems Web site: http://www.pinnaclesys.com |
| Inventor | 8 | Autodesk, Inc. | The Autodesk Inventor Design Assistant window opens in the background instead of opening in the foreground. | Minimize or close the What's New window, and the program functions normally. |
| JAWS 5.0 | 5 | Freedom Scientific, Inc. | You receive a "JAWS for Windows is not properly intercepting video" error message. | This issue occurs when you also have ZoomText 8.0 installed. The solution is to uninstall and then reinstall ZoomText 8.0. |
| Journey to the Planets (This is part of Merriam Webster's Reference Library 2003.) | 2003 | M-2K (Multimedia 2000, Inc.) | When you install the program, a Microsoft Word document will open in front of the installation. | Close the Word document to continue the installation. This issue does not affect typical operation. |
| JumpStart Advanced 3rd Grade 2003 | 1 | Knowledge Adventure, Inc. | Jump Start Advanced 3rd Grade Adventures: Mystery Club Gadget Games generates an error and quits. | When this issue occurs, manually change the resolution of your display to another setting, and then start the game again. Change back to the original display setting, and then start the game. (To change the display, right-click an empty section of your desktop, and then left-click Properties. Click the Settings tab, and then change the slide bar for screen resolution. Standard settings are 800x600 or 1024x768.) |
| JumpStart Preschool | 1.4 | Knowledge Adventure, Inc. | You cannot see any one of the program "Previews." This program requires at least 3 megabytes of free virtual memory to run. | Currently, no solution exists for this issue. |
| LingoWare (Arabic) | 4.44 | LingoCom Ltd. | Unnecessary characters are shown in Movie Maker during the opening information dialog. | Currently, no solution exists for this issue. |
| Lotus FastSite (This is part of Lotus SmartSuite Millennium Edition.) | 9.5 | IBM Corp. | When you type a long file name into a file add query, a different error occurs than occurred in Windows XP SP1. | Error functionally has not changed. Only the wording has changed. |
| MapPoint Europe | 2004 | Microsoft Corp. | The error message that you receive after you type an invalid file name has changed. | This issue does not affect typical program operation. |
| McAfee Internet Security Suite 2004 | 6 | McAfee, Inc. | On a 64-bit (NX) computer that is running Windows XP SP2, you may receive an error in the Mghtml.exe and Shdocvw.dll processes when you try to configure this program after installation. | Currently, no solution exists for this issue. |
| McAfee Parental Controls | 1 | McAfee, Inc. | After you upgrade to Windows XP SP2, but before you restart your computer, you may receive a message from the McAfee WinSock filter that indicates that changes in your Windows protocols were detected. | To resolve this issue, restart your computer. If you upgraded from Microsoft Windows 2000 to Windows XP, you may have to reinstall the program. |
| McAfee VirusScan | 4.51 | McAfee, Inc. | After you install Windows XP SP2, you are prompted to restart your computer. On that first restart, a McAfee splash screen appears. | This behavior is expected and only occurs on the first restart. |
| McAfee VirusScan | 7 | McAfee, Inc. | After you upgrade to Windows XP SP2, but before you restart your computer, you may receive a message from the McAfee WinSock filter that indicates that changes in your Windows protocols were detected. | To resolve this issue, restart your computer. If you upgraded from Windows 2000 to Windows XP, you may have to reinstall the program. |
| MSN | 7.2 | Microsoft Corp. | You cannot uninstall MSN 7.2. | You receive an error, and the uninstall process continues. However, MSN is not completely removed, and you cannot add this version by using Add and Remove Programs. |
| Musicmatch Jukebox | 8.20.0107 | Musicmatch, Inc. | This version of Musicmatch Jukebox does not close correctly. | When you shut down the computer, you may have to stop the Mmjb.exe process for the computer to finish the shutdown sequence. |
| Norton SystemWorks 2003 Professional Edition | 2003 | Symantec Corp. | After you install this program, the reboot request screen has text missing. | This issue does not affect typical program operation. |
| NovaNet-WEB | 3.6 | NovaStor Corp. | Programs will not back up certain files that are used by Windows XP SP2. | Contact the program vendor for the latest version of this product. For more information, visit the following NovaStor Web site: http://www.novastor.com |
| Office 2003 | 2003 | Microsoft Corp. | Cross-domain access to a resource fails without an error message. | This change increases security when you access cross-domain resources. |
| Office XP Standard | 2002 | Microsoft Corp. | If you open a Word document, click View, click Toolbars, click Web tools, and then click the Movie button, you receive an "Access violation - code c0000005" error. | Currently, Microsoft has no solution for this issue. |
| Outlook 2000 | 2000 | Microsoft Corp. | Outlook 2000 cannot detect Windows Messenger. |
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 839226 The Outlook Find feature and the new mail notifications do not work after you apply Windows XP Service Pack 2
|
| Outlook 2002 | 2002 | Microsoft Corp. | Outlook cannot detect Windows Messenger. |
For more information, click the following article number to view the article in the Microsoft Knowledge Base: 839226 The Outlook Find feature and the new mail notifications do not work after you apply Windows XP Service Pack 2
|
| Outlook Web Access 5.5 | 5.5 SP1 | Microsoft Corp. | When you install the MIME control installer, the Options user interface does not show the two check boxes for encrypting outgoing messages and for adding a digital signature to outgoing messages. | Currently, no solution exists for this issue. |
| PhotoClick | AL MAALIM | After you enter the Product Key, you will receive two error messages. The first reads "Internet Error", and the second reads "Make sure that the disc is inserted into your CD-Rom and that it's Original." | Currently, no solution exists for this issue. | |
| PhotoImpact 7 (Traditional Chinese) | 7 | Ulead Systems, Inc. | The program closes, and you receive the following error: "Iedit.exe has encountered a problem and needs to close. We are sorry for the inconvenience when the user enables multi print function." | Currently, no solution exists for this issue. |
| PlayZone! Preschool & Kindergarten | 1.0.2 | Knowledge Adventure, Inc. | The program is not displayed on the screen correctly. | Currently, no solution exists for this issue. |
| Quick Launch Buttons | 4.20 E | Hewlett-Packard Corp. | If you uninstall the HP Quick Launch Buttons, you may receive an error report. | Close the error report and let the uninstall process continue. Typical program operation is unaffected. |
| Quicken 2001 Deluxe | 2001 | Intuit, Inc. | When you try to view the Privacy Statement after you apply the r3deluxe update, the program quits with a run-time error. | This issue does not affect typical operation. |
| Record Now DX | 3.01 | Sonic Solutions, Inc. | When you try to run Record Now DX, the program starts the installer and asks you to specify the installation point. | Version 3.01 of this program does not currently work with Windows XP SP2, but later versions behave normally. |
| Roller Coaster Factory 3 | 3 | Valusoft, a division of THQ, Inc. | When you shut down this program, an "Access violation - code c0000005" error occurs. | This issue does not affect typical program operation. |
| SimCity 4 | 1 | Electronic Arts, Inc. | ALT+TAB functionality no longer works for this game. | Currently, no solution exists for this issue. |
| SonicWALL Complete Anti-Virus | SonicWALL, Inc. | The program fails. | Currently, no solution exists for this issue. | |
| SQL Server 7.0 | 7 | Microsoft Corp. | You cannot run Microsoft Distributed Transaction with the Windows Firewall service disabled. | Make sure the Internet Connection Sharing (ICS) service is started and is set to Automatic when Windows XP starts. (This service is under Windows Firewall.) |
| Star Trek: Birth of the Federation | 1 | Atari, Inc. | When this game starts, the opening introduction video is not displayed. | The issue does not affect the overall use of the game. |
| Star Trek: Starfleet Command III | 1 | Activision, Inc. | The DirectX 9 patch for the game. This download allows Starfleet Command III to properly detect later versions of DirectX and enables the game to play on systems with DirectX 9 installed. When you start the part of the game that requires combat, the game crashes. | For some systems, you can resolve the issue by downloading the DirectX 9 patch for the game. This download allows Starfleet Command III to properly detect later versions of DirectX and enables the game to play on systems with DirectX 9 installed. For more information, visit the following Activision Web site: https://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/atvi_patches.php |
| Star Wars: Knights of the Old Republic | 1 | Lucas Arts | When you use the update feature for this program, the Windows Firewall security dialog box appears. After you accept the warning, the update does not continue. | Cancel or restart the update feature. |
| Style Changer | NEC Corp. | You cannot change themes. | Currently, no solution exists for this issue. | |
| Super Collapse! II (Demo Only) | 2 | GameHouse, Inc. | The game demo does not run. | Currently, no solution exists for this issue. |
| Symantec Antivirus Corporate Edition | 8 | Symantec Corp. | Symantec Antivirus Server does not install the client when Windows Firewall is enabled. | See Symantec's Service Pack 2 FAQ on the following Symantec Web site: http://www.symantec.com/techsupp/enterprise/sp2/faq.html |
| Systems Management Server 2.0 SP5 | 2.0 SP5 | Microsoft Corp. | SMS 2.0 cannot manage SMS sites. | For more information, see the FAQ on the following Microsoft Web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=4454e0e1-61fa-447a-bdcd-499f73a637d1&DisplayLang=en |
| TaxSaver 1999 | 1999 | Microsoft Corp. | Program videos will not play. | This issue does not affect typical program operation. |
| Tom Clancy's Rainbow Six 3: Raven Shield | 1 | Red Storm Entertainment, Inc. | You receive the following message: "Do you want Setup to update your current version of DirectX to version 9.0?" (DirectX 8.1b or a later version is required to play Raven Shield.) | Click NO at this message. Windows XP SP2 comes with DirectX 9.0c. |
| Tribes 2 | 1 | Vivendi Universal Games, Inc. | When you try to start the game, an "Unhandled exception c0000005" error occurs. | To obtain the latest Nvidia drivers, visit the following Microsoft Web site: http://windowsupdate.microsoft.com/ |
| Uno Game (Human vs. Computer) | 1 | Aris Buenaventura | When you uninstall the game, you receive the following Ikernal.exe application error: "The instruction at 0x02241d76 referenced memory at 0x7c0da840. The memory could not be read." | The Uninstall process finishes regardless of the error. |
| Unreal II: The Awakening | 1 | Atari, Inc. | If you remove Windows XP SP2 and then uninstall this game, the game does not uninstall. | This issue does not affect game play, but currently, no solution exists. |
| Unreal Tournament: Game of the Year | 1 | Atari, Inc. | If you remove Windows XP SP2 and then uninstall this game, the game does not uninstall. | This issue does not affect game play, but currently, no solution exists. |
| UXTheme Multi-Patcher | 1.5.1 | Windows X | You cannot change styles. | Currently, no solution exists for this issue. |
| Visual Studio .NET | .NET | Microsoft Corp. | Remote DCOM debugging does not work with Windows Firewall enabled on the remote computer. | Open Group Policy Object Editor. In the left column, locate the Windows Firewall Tree. (Click Local computer policy\Computer Configuration\Admin Templates\Internet Connection Firewall, and then select the domain profile.) In the right column, click to enable dynamically assigned ports for RPC and DCOM. Click to enable Open Ports. Click the Show button, and then click add. Type 135:TCP:* in the text box. |
| Visual Studio 97 | 97 | Microsoft Corp. | Visual Studio Analyzer does not work with Window Firewall enabled. | For information about COM and the Windows Firewall, download the "Using Distributed COM with Firewalls" white paper from the following Microsoft Web site: http://msdn2.microsoft.com/en-us/library/ms809327.aspx |
| Warcraft III: Reign of Chaos Collector's Edition | 1 | Blizzard Entertainment | You cannot obtain technical support information from the options screen. | This issue does not affect typical program operation. |
| Windows Media Player | All versions | Microsoft Corp. | At times, when you play a Windows Media Player clip, the player will run disconnected from the MSN Window MSN. | Quit Media Player, and it should reconnect. |
| Windows SharePoint Services | All Versions | Microsoft Corp. | A SharePoint site with a hyperlink to an InfoPath file on a local computer does not work. | You must change a registry setting to prompt or to allow to re-enable zone elevation to local files. Enter the desired local path into the address bar. Then, open the registry and locate the following registry subkey: HKEY_CURRENT_USER\SOFTWARE\microsoft\windows\currentversion\internet settings\lockdown_zones\0. Change the DWORD to 1 for Prompt or to 0 for Allow. |
| Windows SharePoint Services 2.0 | 2 | Microsoft Corp. | When you use the Page Viewer web part in Folder mode, the test link is broken, and the contents of folder are not displayed. | Currently, no solution exists for this issue. |
| Windows SharePoint Services 2.0 | 2 | Microsoft Corp. | Windows SharePoint Services cannot dismiss the authentication dialog of a shared document folder in Windows Explorer view when the SharePoint site is deployed by using Active Directory account creation mode. | To force use of basic authentication over WebDAV redirector, you have to create a registry key with the DWORD UseBasicAuth under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters. Set the value to 1. |
| WinGate | 5.2.3 | Qbik IP Management Limited | When you install the program, Wingate prompts to disable Windows Firewall even though it has already been disabled. You receive the following message: "Internet connection sharing or the Internet Personal Firewall (on Windows XP) is installed. Wingate will not operate correctly if they are running on this computer. You must disable internet Connection Sharing and the Internet Personal Firewall in order to install WinGate." | Disable the Internet Connection Firewall and the Internet Connection Sharing service and restart before you try to install WinGate. This action removes Windows Firewall protection. |
| Word 2002 | 2002 | Microsoft Corp. | When you use Word to open a document that is stored on a Windows SharePoint Server by using the Web layout view feature. | This feature does not currently work with Windows XP SP2. |
| Yahoo! Briefcase | Yahoo! Inc. | When you upload invalid file names to the program, it fails, but the progress page remains active. | Browse for files to help avoid entering invalid file names. |
Programs that are known to experience a loss of functionality with Windows XP SP2
Note For programs that exhibit issues on 64-bit-based computers that support the No Execute (NX) technology, the new Data Execution Prevention feature that is included with Windows XP SP2 may be preventing the programs from running correctly. For more information about how to use the Data Execution Prevention feature, click the following article number to view the article in the Microsoft Knowledge Base:
875351 You receive a "Data Execution Prevention" error message in Windows XP Service Pack 2 or in Windows XP Tablet PC Edition 2005
| Program | Version | Vendor | Processor type | Web site | Issue or symptom |
| AOL Toolbar | 1.13.2 | AOL | 32-bit and 64-bit (NX) | http://www.aol.com | The Information Bar blocks access to the tool's edit boxes. |
| PhotoShop CS | 8 | Adobe | 64-bit (NX) | http://www.adobe.com/products/photoshop/main.html | Program installs, but will not start. |
| BlackICE | 3.6 crj | Internet Security Systems | 64-bit (NX) | http://www.iss.net | When you use this program, you may receive a Stop error that causes the program to quit. |
| BootSkin | All | Stardock | 32-bit and 64-bit (NX) | http://www.stardock.com | When you restart your computer during the Windows XP SP2 Setup program, a Stop error occurs. For more information, see the following Microsoft Knowledge Base article: http://support.microsoft.com/default.aspx?scid=kb;[ln];873159. |
| Command Antivirus | 4.9 | Authentium | 32-bit and 64-bit (NX) | http://www.authentium.com | This program does not start. |
| Encyclopedia Britannica 2000 Deluxe | 1 | Encyclopedia Britannica | 32-bit and 64-bit (NX) | http://www.britannica.com | Java rendering does not function after you install this program. |
| eTrust EZ Armor | 1 | Computer Associates | 64-bit (NX) | http://www.ca.com | The EZ Firewall part of this program generates a Stop error during installation. |
| Freedom Force | 1 | Electronic Arts | 32-bit and 64-bit (NX) | http://www.ea.com | When you start the program, a message appears that points you to the following EA Web site: http://techsupport.ea.com. |
| Kaspersky Anti-Virus (German) | 4.5 and 5.0 | Kaspersky Labs | 64-bit (NX) | http://www.kaspersky.com | Real-Time scanning does not work in version 4.5 or 5.0. The vendor's Web site has available product updates that are designed to address this issue. |
| Live Motion | 1 | Adobe | 32-bit and 64-bit (NX) | http://www.adobe.com | This program displays various errors that prevent typical operation. |
| MapSend DirectRoute | 1 | Magellan | 32-bit and 64-bit (NX) | http://www.magellangps.com | When you start the program, a message appears that points you to the following Web site: http://www.magellangps.com/en/support. |
| MPEGcraft DVD | All | Canopus | 32-bit and 64-bit (NX) | 0 | When you try to save an MPEG file, you receive a "Failed to Edit" error, and the file cannot be saved. |
| NBA LIVE 2000 | 1 | Electronic Arts | 32-bit and 64-bit (NX) | http://www.ea.com | This program does not start in certain systems. |
| NOD32 for Microsoft Windows | 2.000.11 | Eset | 64-bit (NX) | http://www.eset.com | When this program is started on an AMD64-based computer, all network connectivity is lost. To resolve this issue, upgrade to NOD32 version 2.12.2 or higher. |
| Norman Personal Firewall | 1.4 | Norman | 32-bit and 64-bit (NX) | http://www.norman.com | Norman Personal Firewall Assistant will not start. |
| Norman Personal Firewall | 1.4 | Norman | 64-bit (NX) | 0 | After this program installs and restarts, the desktop does not load correctly |
| Norton AntiVirus | 2003 | Symantec | 32-bit and 64-bit (NX) | http://www.symantec.com | At system startup, Scheduled Tasks in Norton AntiVirus 2003 does not automatically scan. |
| Norton SystemWorks 2003 - GoBack Personal Edition | 2003 | Symantec | 64-bit (NX) | http://www.symantec.com | If you install this program, you receive the "DRIVER_OR_IRQ_NOT_EQUAL" error every time your computer starts. |
| Norton SystemWorks 2004 - GoBack32 | 2004 | Symantec | 64-bit (NX) | http://www.symantec.com | If you install this program, you receive the "DRIVER_OR_IRQ_NOT_EQUAL" error every time your computer starts. |
| OmniPage Pro | 11 | ScanSoft | 32-bit and 64-bit (NX) | http://www.nuance.com | When you remove this program, the uninstall program does not finish. |
| Outpost Firewall | 2.1 | Agnitum | 32-bit and 64-bit (NX) | http://www.agnitum.com | When you run this program, you may receive a Stop error and have to restart your computer. |
| PaperPort Deluxe | 8 | ScanSoft | 32-bit and 64-bit (NX) | http://www.nuance.com | Setup or uninstall programs do not finish. |
| Pinnacle Studio | 9 | Pinnacle Systems | 64-bit (NX) | http://www.pinnaclesys.com | If you install this program, you receive a "Data Execution Prevention" error whenever an MPEG file is accessed. |
| Rational ClearCase | 2003 | IBM | 32-bit and 64-bit (NX) | http://www.ibm.com | When you restart your computer during the Windows XP SP2 Setup program, a Stop error occurs. |
| Roboword Pro (Japanese) | 6 | TechnoCraft | 32-bit and 64-bit (NX) | http://www.technocraft.co.jp/english/pagehelp.html | When you use the Search Station tool, this program closes prematurely. |
| Semagic | 1.3.9.6 | Live Journal | 32-bit and 64-bit (NX) | http://www.livejournal.com | This program quits after you enter logon information. |
| Style XP | 2 | TGTSoft | 32-bit and 64-bit (NX) | http://www.tgtsoft.com | An updated version of this program can be found on the TGTSoft Web site. |
| Virtual PC | 2004 | Microsoft | 32-bit | http://www.microsoft.com | When you run a Windows XP SP2-based virtual machine, it will perform slowly compared to a Windows XP SP1-based virtual machine. |
| VirusSecurity 2004 (Japanese) | 2004 | Sourcenext | 32-bit and 64-bit (NX) | http://www.sourcenext.com | Real Time Monitor does not start. |
| Window-Eyes Professional | 4.2 | GW Micro | 32-bit and 64-bit (NX) | http://www.gwmicro.com | Multiple error messages occur during program installation. Visit the GW Micro Web site for information about an upgraded version of the program. |
| WinRoute Pro | 4.25 | Kerio | 32-bit and 64-bit (NX) | http://www.kerio.com | When you start this program, a message appears that points you to the following Web site: http://www.kerio.com. |
| WordPerfect Office | 11 | Corel | 32-bit and 64-bit (NX) | http://www.corel.com | WordPerfect Office Update cannot update the program. Users may download WordPerfect Office 11 Service Pack 2 to correct this issue. For more information, visit the following Corel Web site: http://www.corel.com/support. |
| ZoneAlarm | 3.7 | Zone Labs | 64-bit (NX) | http://www.zonelabs.com | If you install this program, you receive a "PAGE_FAULT_IN_NONPAGED_AREA" error every time your computer starts. |
| ZoneAlarm | 4 | Zone Labs | 64-bit (NX) | http://www.zonelabs.com | If you install this program, you receive a Stop error every time your computer starts. |
| ZoneAlarm | 4.5x | Zone Labs | 64-bit (NX) | http://www.zonelabs.com | This program does not install. If you try to install it, you receive an "8e" Stop error every time your computer starts. |
| ZoneAlarm | 5.0.590 | Zone Labs | 32-bit and 64-bit (NX) | http://www.zonelabs.com | When you try to remove ZoneAlarm, you receive a Stop error message or your computer restarts before the uninstall program finishes. |
References
For information about how to contact your program vendor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and software vendor contact information, A-K
60781 Hardware and software vendor contact information, L-P
60782 Hardware and software vendor contact information, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For more information about related topics, click the following article numbers to view the articles in the Microsoft Knowledge Base:
842242 Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
889743 Windows XP Service Pack 2 (Part 9): Uninstalling Service Pack 2
Keywords: kbinfo kbresolve KB886264
