Article ID: 886174
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
SYMPTOMS
Your Microsoft Windows Server 2003-based domain controller restarts unexpectedly. Additionally, the following events are logged in the Application event log:
Type: Error
Event ID: 1015
Source: Winlogon
Description: A critical system process, C:\WINDOWS\system32\lsass.exe, failed with status code c0000354. The machine must now be restarted.
Type: Error
Event ID: 1000
Source: Application Error
Description: Faulting application lsass.exe, version 5.2.3790.0, faulting module ntdsa.dll, version 5.2.3790.0, fault address 0x0008590f.
CAUSE
This problem occurs if the following conditions are true:
- You recently used Lightweight Directory Access Protocol (LDAP) to modify or to add an Active Directory attribute value on a domain controller that is not a global catalog server. To modify or to add the attribute value, you used an account that has sufficient permissions.
- When you used LDAP, you supplied at least two distinguished name values. Additionally, the following conditions were true:
- One or more of the distinguished name values had an incorrect syntax.
- The other distinguished name value or values had the correct syntax and pointed to an existing object in a different domain.
In this scenario, an access violation occurs in the Lsass.exe process when the server performs a lookup of any distinguished name value that has an incorrect syntax.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit editions
Date Time Version Size File name -------------------------------------------------------- 28-Sep-2004 01:26 5.2.3790.218 1,531,904 Ntdsa.dll 28-Sep-2004 01:26 5.2.3790.212 32,768 Ntdsatq.dll 19-Sep-2004 11:41 5.2.3790.212 59,392 Ws03res.dll
Windows Server 2003, 64-bit editions
Date Time Version Size File name Platform ------------------------------------------------------------------- 28-Sep-2004 01:26 5.2.3790.218 4,055,552 Ntdsa.dll IA-64 28-Sep-2004 01:26 5.2.3790.212 82,432 Ntdsatq.dll IA-64 19-Sep-2004 09:43 5.2.3790.212 58,880 Ws03res.dll IA-64 19-Sep-2004 11:41 5.2.3790.212 59,392 Wws03res.dll x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB886174
