Article ID: 872768
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, 64-Bit Datacenter Edition
SYMPTOMS
A third-party service may quit unexpectedly on a Microsoft Windows Server 2003 64-bit edition-based computer when the following conditions are true:
- The third-party service runs as a 32-bit process.
- The third-party service calls either the GetFileType function or the GetStdHandle function.
CAUSE
This problem occurs because the process environment block (PEB) of the 32-bit process has become corrupted. This corruption causes the service to return FILE_TYPE_UNKNOWN to Microsoft Windows on the 64-bit operating system. Windows on 64-bit operating systems is a 32-bit Windows subsystem that you can use to run 32-bit programs on 64-bit versions of Windows.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform ------------------------------------------------------------------------ 01-Jul-2004 17:22 5.2.3790.186 449,536 Wow64.dll IA-64 01-Jul-2004 17:22 5.2.3790.186 527,360 Wow64win.dll IA-64 21-Apr-2004 16:35 271 Branches.inf 01-Jul-2004 17:56 10,119 Kb872768.cat 01-Jul-2004 17:29 354 Updatebr.inf 01-Jul-2004 17:29 5,762 Update_rtmqfe.inf
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: non-Microsoft nonMicrosoft 32bit 64bit 3rd
Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB872768
