Article ID: 870997
Article Last Modified on 11/4/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
Microsoft Windows XP-based computers that share a single organizational unit (OU) in a Microsoft Windows 2000 domain may experience the following symptoms:
- The computer stops responding during logon if the logged-on User account of the user is a member of the OU.
- The computer stops responding during startup if the Computer account is a member of the OU.
Windows 2000-based computers that share a single OU in a Windows 2000 domain may experience the following symptoms:
- The computer restarts during logon if the logged-on User account of the user is a member of the OU.
- The computer restarts during startup if the Computer account is a member of the OU.
- The computer restarts continually. If the computer is a domain controller, the computer restarts more frequently because the domain controller applies computer policies every five minutes.
Additionally, the following errors may appear in the Application log on Windows XP-based computers and on Windows 2000-based computers:
Event Type: Error
Event Source: Application
Error Event Category: (100)
Event ID: 1000
Date: 2/19/2004
Time: 2:01:31 PM
Description: Faulting application lsass.exe, version 5.2.3790.0, faulting module secur32.dll, version 5.2.3790.0, fault address 0x0000674a.
Data: 0000: 6c707041 74616369 206e6f69 6c696146 0010: 20657275 61736c20 652e7373 35206578 0020: 332e322e 2e303937 6e692030 63657320 0030: 32337275 6c6c642e 322e3520 3937332e 0040: 20302e30 6f207461 65736666 30302074 0050: 37363030 6134
Event Type: Error
Event Source: Winlogon
Event Category: None
Event ID: 1015
Date: 2/19/2004
Time: 2:01:33 PM
Description: A critical system process, C:\WINDOWS\system32\lsass.exe, failed with status code c0000354. The machine must now be restarted.
Event Type: Information
Event Source: Application
Error Event Category: (100)
Event ID: 1004
Date: 2/19/2004
Time: 2:08:53 PM
Description: Reporting queued error: faulting application lsass.exe, version 5.2.3790.0, faulting module secur32.dll, version 5.2.3790.0, fault address 0x0000674a.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6c 73 61 ure lsa
0018: 73 73 2e 65 78 65 20 35 ss.exe 5
0020: 2e 32 2e 33 37 39 30 2e .2.3790.
0028: 30 20 69 6e 20 73 65 63 0 in sec
0030: 75 72 33 32 2e 64 6c 6c ur32.dll
0038: 20 35 2e 32 2e 33 37 39 5.2.379
0040: 30 2e 30 20 61 74 20 6f 0.0 at o
0048: 66 66 73 65 74 20 30 30 ffset 00
0050: 30 30 36 37 34 61 00674a
Notes
- This problem may occur in safe mode or in normal mode.
- A Windows 2000 domain controller may be able to work correctly in DS Restore mode.
CAUSE
This problem may be caused by a malformed Group Policy Link (GPLink) attribute.
RESOLUTION
Windows XP
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
You must have Windows XP Service Pack 1, or Windows XP Service Pack 2 installed to apply this hotfix.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP Service Pack 1
Date Time Version Size File name -------------------------------------------------------------- 09-Aug-2004 22:27 5.1.2600.1581 688,128 Userenv.dll 30-Jul-2004 21:29 5.1.2600.1580 594,432 Xpsp2res.dll
Windows XP Service Pack 2
Date Time Version Size File name -------------------------------------------------------------- 09-Aug-2004 21:52 5.1.2600.2504 723,456 Userenv.dll
Windows 2000
Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must have Windows 2000 Service Pack 3 installed to apply this hotfix.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 24-Mar-2004 02:17 5.0.2195.6824 42,256 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 19-Jun-2003 20:05 5.0.2195.6660 233,744 Gdi32.dll 24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll 24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll 11-Jul-2004 19:31 5.0.2195.6958 335,120 Msgina.dll 24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys 04-Jun-2004 23:13 5.0.2195.6935 5,887,488 Sp3res.dll 24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll 11-Jul-2004 19:31 5.0.2195.6958 393,488 Userenv.dll 10-Jul-2004 05:36 5.0.2195.6958 1,631,760 Win32k.sys 11-Mar-2004 02:37 5.0.2195.6898 181,520 Winlogon.exe 25-Sep-2003 18:08 5.0.2195.6826 243,984 Winsrv.dll 24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll 10-Jul-2004 05:36 5.0.2195.6958 1,631,760 Win32k.sys 25-Sep-2003 18:08 5.0.2195.6826 243,984 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: reboot crash winlogon.exe lsass.exe hang
Keywords: kbwinxpsp3fix kbwinxppresp3fix kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB870997
