Article ID: 867765
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Server
SYMPTOMS
You back up a Remote Installation Services (RIS) volume in Microsoft Windows 2000 or in Microsoft Windows Server 2003. The RIS volume that you back up contains the Single Instance Storage (SIS) Common Store folder. When you use Windows Backup or a third-party backup program to restore the RIS volume from backup, some files in the SIS Common Store folder are no longer valid. For example, the size of some files is changed to 0 bytes. Links to the files are broken.
Additionally, when you try to install a RIS image from a Pre-Boot eXecution Environment (PXE)-enabled client, you receive error messages. The following is an example of one of the error messages that you may receive:
CAUSE
This problem occurs if SIS stores incorrect pointers during the restore operation.
RESOLUTION
Install this hotfix on the destination computer before you restore the RIS volume to that destination computer. You do not have to install this hotfix on the source computer before you back up the RIS volume on that source computer.
Windows Server 2003 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit edition
Date Time Version Size File name ----------------------------------------------------- 31-Jul-2004 01:05 5.2.3790.196 78,336 Grovel.exe 02-Aug-2004 17:02 5.2.3790.196 16,384 Sisbkup.dll 31-Jul-2004 01:05 5.2.3790.196 66,048 Sis.sys
Windows Server 2003, 64-bit edition
Date Time Version Size File name Platform ----------------------------------------------------------------- 31-Jul-2004 01:07 5.2.3790.196 220,672 Grovel.exe IA-64 31-Jul-2004 01:07 5.2.3790.196 210,944 Sis.sys 02-Aug-2004 16:52 5.2.3790.196 46,080 Sisbkup.dll IA-64 02-Aug-2004 17:02 5.2.3790.196 16,384 Wsisbkup.dll x86
Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
This hotfix requires Windows 2000 Service Pack 4 (SP4).
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------ 23-Jul-2004 19:28 5.0.2195.6960 15,632 Sisbkup.dll 21-Jul-2004 23:51 5.0.2195.6960 89,360 Grovel.exe 21-Jul-2004 23:50 5.0.2195.6960 65,072 Sis.sys
WORKAROUND
To work around this problem, rename the Sisbkupd.dll file before you start the backup operation to back up the RIS volume. For example, rename the Sisbkupd.dll file to Sisbkupd.dll_old.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies To" section.
MORE INFORMATION
For additional information about how to restore a RIS volume that is managed by SIS, click the following article number to view the article in the Microsoft Knowledge Base:
263027 How to restore a volume that is managed by Single Instance Storage
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows hotfix packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: fix w2k w2k3 Ntbackup
Keywords: kbqfe kbhotfixserver kbwinserv2003presp1fix kbwin2000presp5fix kbfix kbbug KB867765
