Article ID: 843301
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
When you use a Citrix ICA Client to connect to a Microsoft Windows Server 2003-based computer that is running Citrix MetaFrame Presentation Server, if the Citrix session is disconnected, a reconnect request may not complete as expected. The Remote Desktop session may then be disconnected without warning.
CAUSE
This problem may occur if the Citrix ICA Client tries to reconnect to the Citrix MetaFrame Presentation Server by using a different color depth than the color depth that was used during the original session. For example, if you follow these steps, the session is disconnected:
- You use the Citrix ICA Client to connect to the Citrix MetaFrame Presentation Server, and you use the High Color (16 bit) color depth.
- You disconnect from the session.
- You change the color depth to 256 Colors.
- You try to reconnect to the same Citrix MetaFrame Presentation Server session as the same user.
When you follow these steps, the Citrix session does not reconnect. Because the Citrix session does not reconnect, the Remote Desktop session is disconnected without warning.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix because the Kernel32.dll file is replaced.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit versions
Date Time Version Size File name -------------------------------------------------------------- 27-Jul-2004 19:15 5.2.3790.193 988,672 Kernel32.dll 27-Jul-2004 19:15 5.2.3790.196 222,208 Termsrv.dll 27-Jul-2004 19:15 5.2.3790.193 52,224 Winsta.dll
Windows Server 2003, 64-Bit Enterprise Edition
Date Time Version Size File name Platform ------------------------------------------------------------------------ 27-Jul-2004 16:11 5.2.3790.193 1,850,368 Kernel32.dll IA-64 27-Jul-2004 16:11 5.2.3790.196 621,568 Termsrv.dll IA-64 27-Jul-2004 16:11 5.2.3790.193 141,824 Winsta.dll IA-64 27-Jul-2004 16:15 5.2.3790.193 934,400 Wkernel32.dll x86 27-Jul-2004 16:15 5.2.3790.193 52,224 Wwinsta.dll x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB843301
