Article ID: 842649
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
When you try to run a program on your Microsoft Windows Server 2003-based computer that queries specific costly counters, the program may unexpectedly quit. Costly counters are counters for data collection that are either processor-intensive or memory-intensive. Therefore, costly counters are counters that take a long time to collect data from. Costly counters do not appear in the System Monitor tool. You can view costly counters only by using the Showperf.exe program or other performance-related tools in the Windows Server 2003 Resource Kit. The following counters are examples of costly counters:
- Image
- Process Address Space
- Thread Details
CAUSE
This problem occurs because your program runs out of memory. The Perfproc.dll file has a memory leak. Therefore, memory that is used by the Perfproc.dll file is not freed.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform ----------------------------------------------------------------- 18-May-2004 22:49 5.2.3790.173 68,608 Perfproc.dll IA-64 18-May-2004 22:54 5.2.3790.173 34,304 Wperfproc.dll IA-64 18-May-2004 22:54 5.2.3790.173 34,304 Perfproc.dll x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB842649
