Microsoft KB Archive/842242

Knowledge Base

Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2

Article ID: 842242

Article Last Modified on 11/13/2007

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APPLIES TO

• Microsoft Windows XP Service Pack 2
• Microsoft Windows XP Service Pack 2

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SUMMARY

After you install Windows XP Service Pack 2 (SP2), some programs may seem not to work. By default, Windows Firewall is enabled and blocks unsolicited connections to your computer. This article discusses how to make an exception and enable a program to run by adding it to the list of exceptions. This procedure enables the program to work as it did before the service pack was installed.

INTRODUCTION

To help provide security for your Windows XP SP2-based computer, Windows Firewall blocks unsolicited connections to your computer. However, sometimes you might want to make an exception and allow for someone to connect to your computer. For example, the following scenarios describe occasions when you might want someone to be able to connect to your computer:

• You are playing a multiplayer game over the Internet.
• You are expecting to receive a file that is sent through an instant message program.

After you install Windows XP SP2, client applications may not successfully receive data from a server. The following are some examples:

• An FTP client
• Multimedia streaming software
• New mail notifications in some e-mail programs

Or, server applications that are running on a Windows XP SP2-based computer may not respond to client requests. The following are some examples:

• A Web server such as Internet Information Services (IIS)
• Remote Desktop
• File Sharing

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Windows Security Alert

Sometimes, when Windows Firewall blocks a program, a Windows Security Alert dialog box appears.

Resolution

Enable programs by using the "Windows Security Alert" dialog box

To work correctly, some programs and games must receive information over the network. The information enters your computer through an inbound port. For Windows Firewall to allow for this information to enter, the correct inbound port must be open on your computer. If you recognize the name of the program, and you want to allow for the program to function as usual, click Unblock in the Windows Security Alert dialog box.

Advanced users section

This section is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:

http://support.microsoft.com/contactus

To enable a program to communicate like it did before Windows XP SP2 was installed, and to enable programs that you want to run, use one of the following methods.

Advanced users method 1: Enable programs by using Windows Firewall

If you do not click Unblock in the Windows Security Alert dialog box, the program continues to be blocked. To enable a program by using Windows Firewall, follow these steps:

1. Click Start, and then click Run.
   

1. In the Open box, type wscui.cpl, and then click OK.
   

1. Click Windows Firewall.
   

1. In the Windows Firewall dialog box, click the Exceptions tab, and then click Add Program.
   

1. In the Add a Program dialog box, either select the program from the list that appears, or click Browse to locate your program.
   

If you cannot locate your program, see the next section, Identifying and opening ports.

1. After you select your program, click OK.
2. On the Exceptions tab, make sure that the check box next to your program is selected, and then click OK.
   

Note If you later decide that you do not want the program to be an exception, clear this check box.

Adding a program to the list of exceptions has the following advantages:

• You do not have to know a specific port number. (By contrast, when you want to open a port, you have to know the number of the port that is used by the program. This is described later.)
• The port that is used by the program that is located on the list of exceptions will be open only when the program is waiting to receive a connection.

Advanced users method 2: Identifying and opening ports

If your program still does not seem to work after you add the program to the list of exceptions, or if you cannot locate the program in step 5 of the previous section, you can open a port manually.

Important Before you can add a port or ports manually, you have to identify the ports that are used by the program. A reliable method for identifying the ports that are used by the program is to contact the vendor. If you cannot do this, or if a list of ports that are used by the program is not available, you can use Netstat.exe to identify the ports that are used by the program.

Identify ports by using Netstat.exe

1. Start the program in question and try to use its network features. For a multimedia program, try to start an audio stream. For a Web server, start the service.
2. Click Start, and then click Run.
   
   
   
3. In the Open box, type cmd, and then click OK.
   
   
   
4. Type the following at a command prompt. Press ENTER after each line:

   netstat –ano > netstat.txt
   tasklist > tasklist.txt
   notepad tasklist.txt
   notepad netstat.txt

   
   Note If the program in question is running as a service, add the /svc switch to list the services that are loaded in each process:

   tasklist /svc > tasklist.txt

   
   
   
   

5. In Tasklist.txt, locate the program that you are troubleshooting. Note the process identifier (PID) for the process.
   
   
   
6. In Netstat.txt, note any entries that are associated with the process identifier. Note the protocol that is used (TCP or UDP).
   
   
   

Important If the program uses more than one port, repeat this procedure to identify the additional ports that are used by the program. If you repeat the procedure and the port number that the program uses continues to change, add a program-based exception or contact the vendor of the program.

Open ports manually by using Windows Firewall

If you cannot identify the ports that are used by the program, you can open a port manually. To identify the specific port number to open, contact the product vendor or see the product user documentation. After you identify the port number that you want to open, follow these steps:

1. Click Start, and then click Run.
   

1. In the Open box, type wscui.cpl, and then click OK.
   

1. Click Windows Firewall.
   

1. On the Exceptions tab, click Add Port.
   

1. In the Add a Port dialog box, type the name that you want to use for the port exception in the Name box, type the number of the port that you want to open in the Port number box, and then click either TCP or UDP.
   

1. To view or set the scope for the port exception, click Change Scope.
   

Select the scope options that you want to use for this exception, and then click OK.

1. On the Exceptions tab, notice that the new service is listed. To enable the port, click to select the check box next to the service, and then click OK.
   

For more information about how to configure Windows Firewall, click the following article number to view the article in the Microsoft Knowledge Base:

875357 Troubleshooting Windows Firewall settings in Windows XP Service Pack 2

MORE INFORMATION

Programs that may require that you open ports manually

The following table lists the programs and games that may require that you to open the port or the ports manually so that the programs can work correctly.

Programs

Program	Vendor	Ports	Default exception	Notes
Visual Studio .NET	Microsoft	See the third-party documentation	See the third-party documentation	Needed only for Remote DCOM debugging
SQL	Microsoft	Dynamically assigned ports for RPC and DCOM		Needed only for remote debugging
Backup Exec 9	Veritas	10000	C: \Program Files \Veritas \Backup Exec \RANT32 \beremote.exe	Needed only to back up a client from a server
Ghost Server Corporate Edition 7.5	Symantec	139-TCP-NetBIOS Session Service; 445-TCP-SMB over TCP; 137-UDP-NetBIOS Name Service; 138-UDP-NetBIOS Datagram Service	See the third-party documentation	Needed to push down a ghost client
Symantec AntiVirus Corporate Edition 8.0	Symantec	File and Printer Sharing	Checking the “Allow file and printer sharing” check box opens these ports: UDP 137, 138; TCP 139, 445.	Needed to install client
SMS 2003 Server	Microsoft	Enable File and Printer Sharing ports	See the third-party documentation	Needed to view Windows XP SP2 Client Event Viewer
Cute FTP 5.0 XP	GlobalSCAPE	21 or FTP server	See the third-party documentation	Needed to FTP in to a Windows XP SP2-based computer
Exceed 7.0, 8.0	Hummingbird	21 or FTP server	See the third-party documentation	Needed so that FTP for Windows Explorer can connect to remote computers
KEA! 340 5.1	Attachmate	23 or 'Telnet server'	See the third-party documentation	Needed to establish Telnet session to remote host
Reflection 10 and 11	WRQ	23	See the third-party documentation	Needed to establish Telnet session to remote host
Reflection 10 and 11	WRQ	6000 (TCP/IP) and 177 (UDP)	See the third-party documentation	Needed to establish X-Windows Sessions
Reflection 10 and 11	WRQ	20 or 21	See the third-party documentation	Needed so that FTP client can connect to remote computers
Smarterm Office 10 and Smarterm 11	Esker Software	23 or 'Telnet server'	See the third-party documentation	Needed to establish Telnet session to remote host
Smarterm Office 10 and Smarterm 11	Esker Software	21 or FTP server	See the third-party documentation	Needed so that the FTP tool can connect to remote computers
ViewNow 1.05	Netmanage	FTP server or 21	See the third-party documentation	Needed so that FTP tool can connect to remote computers
ViewNow 1.0 and 1.05	Netmanage	6000 (TCP/IP) and 177 (UDP)	See the third-party documentation	Needed to establish X-Windows Sessions
ViewNow 1 or 1.05	Netmanage	Telnet Server or 23	See the third-party documentation	Needed to establish Telnet session to remote host
Microsoft Operations Manager 2000 SP1	Microsoft	Enable ICMP echo request, File and Printer Sharing and UDP	See the third-party documentation	Needed to push MOM Agent onto a Windows XP SP2-based client that has Windows Firewall enabled
AutoCAD 2004, 2005	Autodesk	21	See the third-party documentation	Needed to browse projects by using FTP viewer (File Open dialog) when remote FTP host has Windows Firewall enabled.
Backup Exec 9.1.4691	Veritas	See the third-party documentation	%Program Files% \Veritas \Backup Exec \RANT \beremote.exe	Needed to back up Windows XP SP2-based client
Windows Scanner and Camera Wizard	Xerox Network Scanners	21	See the third-party documentation	Needed so that the Scanner and Camera Wizard starts and the scanned images are available for the user to access.
ColdFusion MX Server Edition 6	Macromedia	TCP (by default, 8500)	See the third-party documentation	Needed to allow remote access as Web server
CA ARCserve	Computer Associates	137-UDP-NetBIOS Name Service; 138-UDP-NetBIOS Datagram Service; 139-TCP-NetBIOS Session Service; 704-UDP; 1478-UDP-MS-sna-base; 1900-UDP-SSDP; 6050-TCP-ARCserve Service; 6051-TCP-ARCserve Service	See the third-party documentation	Needed for remote installs, licensing, and client communications
EDM File System Agent 4.0	EMC	3895	See the third-party documentation	Needed to install EDM client from server to Windows XP SP2
Microsoft Systems Management Server 2003	Microsoft	TCP:2701	%WINDIR% \System32 \CCM \CLICOMP \RemCtrl \Wuser32.exe	Needed so that Remote Tool can remote control a Windows XP SP2-based client computer
Aelita ERdisk for Active Directory 6.7	Quest Software	See the third-party documentation	File and Printer Sharing	Needed to contact a remote computer
Hummingbird Host Explorer 8	Hummingbird	23 TCP and 21 TCP	See the third-party documentation	Needed to Telnet in to a Windows XP SP2-based client
BV-Admin Mobile	Bind View	See the third-party documentation	File and Printer Sharing	Needed to contact a remote computer
SQL 2000a	Microsoft	1433 and 1434	See the third-party documentation	Needed to connect to remote computer
Backup Exec 8.6.1				Needed so that the server can push remote agent to a Windows XP SP2-based client
Microsoft SNA 4.0 SP3	Microsoft	See documentation	File and Printer Sharing	Needed to see a Windows XP SP2-based client
Extra! Personal Client 6.5 and 6.7	Attachmate	Telnet Server or port 23	See the third-party documentation	Needed to establish Telnet session to remote host
Extra! Enterprise 2000	Attachmate	Telnet Server or port 23	See the third-party documentation	Needed to establish Telnet session to remote host
Extra! Bundle for TCP/IP 6.6	Attachmate	Telnet Server or port 23	See the third-party documentation	Needed to establish Telnet session to remote host
Volume Manager 3.1	Veritas	2148	C: \Progam Files \Veritas \Veritas Object Bus \Bin \vxsvc.exe	Needed to connect to a Windows XP SP2-based client
BMC Patrol for Windows 2000	BMC Software	On the Windows XP SP2-based (client) computer: TCP ports 3181, 10128 and 25; UDP ports 3181, 10128 and 25	\\<Server Name> \BMC Software \Patrol 3-4 \Best1 \6.5.00 \bgs \bin \Best1CollectGroup.exe	Needed to allow connection of server to client computer. Make sure that you have shared the BMC Patrol file on the server before you try to move to the default exception path on the client.
eTrust 6.0.100	Computer Associates	File and Printer Sharing ports and ICMP echo request and port TCP 42510	See the third-party documentation	Needed to remote install to Windows XP SP2
NetShield 4.5	McAfee Security	See the third-party documentation	File and Printer sharing	Needed to Remote Connect to a Windows XP SP2-based client
Computer Associates eTrust 7.0	Computer Associates	Add the File and Printer Sharing ports and ICMP echo request	See the third-party documentation	Needed so that a Windows Server 2003 eTrust 7.0 server can remotely test logon to a Windows XP SP2-based client
Computer Associates eTrust 7.0				Needed so that a Windows Server 2003 eTrust 7.0 server can remotely install the client eTrust software on Windows XP SP2-based computers. Resolved by setting the following to 0 and then rebooting: HKEY_LOCAL_MACHINE \SOFTWARE \Policies \Microsoft \Windows NT \RPC \RestrictRemoteClients (DWORD value)
Retrospect	Dantz	497	497	Visit http://www.dantz.com/en/support/kbase.dtml?id=28189
Symantec Ghost Corporate Edition 7.5, 8.0, and 8.2	Symantec	In File and Printer Sharing, select the Allow file and printer sharing check box that opens UPD ports 137 and 138, and TCP port 139 and 445		Needed to do a remote client install
Symantec AntiVirus Corporate Edition 8.x and 9.x	Symantec	Open IP (UDP) ports 2967 and 33345 for IPX. In addition, open ports 38293, 38037, and 38292 for UDP traffic. In File and Printer Sharing, select the Allow file and printer sharing check box that opens UPD ports 137 and 138, and TCP ports 139 and 445		Visit http://www.symantec.com/techsupp/ enterprise/sp2/faq.html
IBM Tivoli Storage Manager	IBM	See IBM Technote	See IBM Technote	The IBM Technote title is "Windows XP Service Pack 2 firewall setting for TSM Client." The IBM Technote is available at http://www.ibm.com/software/sysmgmt/products/support/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Games

Game	Vendor	Ports	Default exception
Chess Advantage III: Lego Chess	Encore	See the third-party documentation	See the third-party documentation
Need for Speed Hot Pursuit 2	EA Games	See the third-party documentation	See the third-party documentation
Unreal Tournament 2003	Atari	See the third-party documentation	See the third-party documentation
Unreal Tournament Game of the Year Edition	Atari	See the third-party documentation	See the third-party documentation
Midnight Outlaw: Illegal Street Drag 1.0	VALUSoft	See the third-party documentation	Defwatch.exe
Scrabble 3.0	Atari	See the third-party documentation	See the third-party documentation
Star Trek StarFleet Command III 1.0	Activision	See the third-party documentation	See the third-party documentation

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact any of the manufacturers that are listed in one of the following articles, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Additional query words: WinXP SP2 xpsp2 windowsxpsp2 winxpsp2 pop-up popup unwanted malicious hacker consult

Keywords: kbtshoot kbappcompatibility kbgraphxlink kbfirewall kbsecurity kbconfig kbscreenshot kbnomt kbresolve KB842242

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