Knowledge Base

You may receive an error in the Userinit.exe component when you log on to a Windows Server 2003-based or a Windows 2000-based Terminal Services session

Article ID: 839727

Article Last Modified on 7/24/2007

APPLIES TO

Microsoft Windows Server 2003, Web Edition
Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Server

SYMPTOMS

You may receive an error in the Userinit.exe component when you log on to a Microsoft Windows Server 2003-based or a Microsoft Windows 2000-based Terminal Server session. The error message may appear similar to the following:

USERINIT.EXE (5.2.3790.77) caused a fault in module NTDLL.DLL at 0x0003C188

The "Stack Back Trace" section of the DrWtsn32.log file may appear similar to the following:

FramePtr ReturnAd Param#1Param#2Param#3Param#4  Function Name
0012f8f8 02e21dc2 00000000 00140d60 7ffdf000 006f0074 ntdll!wcscat
0012ff2c 02e2244b 02e20000 00000000 00140d60 0000000a userinit! <nosymbols>
0012ffc0 77f11397 00000000 00000000 7ffdf000 c0000005 userinit! <nosymbols>

Note The wcscat function should not have zero (0) as the first parameter.

CAUSE

This behavior occurs when one of the following conditions is true:

The date of the .ini file that is located in the Userprofile\Windows folder is older than the file date in the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\IniFile Times

Note By default, the Userprofile folder is located in the Documents and Settings\Username folder on the Windows-based computer that is running the Terminal Services program.
The CITRIX_COMPAT_INISYNC (0x40) and CITRIX_COMPAT_WIN16 (0x04) .ini file synchronization flags are both set in the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Compatibility\Applications\Name

Note Name is the module name. The module name is typically the same as the .ini file name in the Userprofile\Windows folder, but the .ini extension is removed.
The .ini file that is in the Userprofile\Windows folder has no period (.) in the file name.

RESOLUTION

Windows 2000 hotfix information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Windows Server 2003 hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit versions

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   02-Apr-2004  09:17  5.2.3790.147       55,808  Tsappcmp.dll

Windows Server 2003, Enterprise Edition for Itanium-based Systems

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   02-Apr-2004  09:17  5.2.3790.147      152,064  Tsappcmp.dll     IA-64
   02-Apr-2004  09:17  5.2.3790.147       55,808  Wtsappcmp.dll    x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbqfe kbhotfixserver kbwin2ksp4fix kbbug kbfix kbwinserv2003presp1fix KB839727

Microsoft KB Archive/839727

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