Article ID: 839642
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Systems Management Server 2003
- Microsoft Systems Management Server 2003
SYMPTOMS
When you try to connect to a remote computer by using the Network Monitor utility, you receive the following Network Monitor message:
Note In this message, RemoteComputerName is the name of the remote computer and RemoteComputerMACAddress is the media access control (MAC) address of the remote computer.
CAUSE
This problem occurs after you have upgraded your computer to Windows XP with Service Pack 2 (SP2). The problem occurs because Windows XP SP2 introduces new security settings. These settings block some of the communication between your computer and the remote computer.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------- 07-Apr-2004 17:50 2.0.0.0 2,332,869 Smsupdate.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
If you receive the following error message after you install this hotfix, install the latest Network Monitor driver on the remote computer:
To update the Network Monitor driver on a Windows XP-based SMS 2003 client, install Windows XP SP2. Windows XP SP2 contains the latest Network Monitor driver.
For additional information about Windows XP SP2, visit the following Microsoft Web site:
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbdownload kbbug kbfix kbqfe kbsmstopazfix kbhotfixserver KB839642
