Article ID: 839272
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
When the Ntbackup.exe program uses buffered input/output (I/O) to write to a destination .bkf file, the cache manager and the memory manager in Microsoft Windows Server 2003 may handle a large volume of data at a high throughput rate. This process consumes valuable system resources and may affect system performance.
CAUSE
This problem may occur if you back up large files with the Ntbackup.exe program, and then the cache manager cannot flush data to the disk sufficiently fast.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform ------------------------------------------------------------------- 13-Apr-2004 17:49 5.2.3790.162 1,171,968 Ntbackup.exe x86 13-Apr-2004 03:52 5.2.3790.162 46,080 Ws03res.dll x86 13-Apr-2004 17:12 5.2.3790.162 3,341,824 Ntbackup.exe IA-64 13-Apr-2004 03:52 5.2.3790.162 45,568 Ws03res.dll IA-64
After you install this hotfix, you can use the Ntbackup program at a command prompt with the /FU parameter to enable unbuffered writes to a destination disk in Ntbackup. For additional information about command line parameters that you can use with Ntbackup, click the following article number to view the article in the Microsoft Knowledge Base:
814583 How to use command line parameters with the Ntbackup command in Windows Server 2003
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbqfe kbhotfixserver kbwinservsetup kbstoragemgmt kbbug kbfix kbwinserv2003presp1fix KB839272
