Article ID: 838656
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
A computer that is running Microsoft Windows Server 2003 and Terminal Services may unexpectedly restart after it runs for several hours. When this problem occurs, an event that is similar to the following may be logged in the System log:
Event Type: Error
Event Source: LsaSrv
Event Category: Security Package Manager
Event ID: 5000
Description:
The security package NTLM generated an exception. The exception information is the data.
Data:
0000: c0000005 00000000 00000000 76c9c18b
0010: 00000002 00000000 00040036 0001003f
0020: 00000000 00000000 00000000 00000000
0030: 00000000 00000000 ffff027f ffff0000
0040: ffffffff 00000000 00000000 00000000
CAUSE
This problem occurs because an access violation occurs in the Lsass.exe process. The NTLM security package is loaded in the Lsass.exe process. The NTLM security package contains the user account credentials. If the NTLM security package is not available to the Lsass.exe process, the access violation that results may cause the Lsass.exe process to stop.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 13-Apr-2004 21:51 5.2.3790.161 64,000 eventlog.dll 12-Apr-2004 21:50 5.2.3790.162 112,128 ksecdd.sys 05-Apr-2004 12:51 5.2.3790.162 801,280 lsasrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB838656
