Article ID: 837814
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
When you hot-swap a dynamic disk, Logical Disk Manager occasionally stops responding or reports an error. You may receive the following event messages in System Event Viewer:
Event Log Description:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description:
The Logical Disk Manager Administrative Service service terminated unexpectedly. It has done this 2 time(s).
For more information, see Help and Support Center at http://support.microsoft.com.
Event Type: Error
Event Source: Virtual Disk Service
Event Category: None
Event ID: 10
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description:
Unexpected provider failure. Restarting the service may fix the problem. Error code: 80042420@02000034
For more information, see Help and Support Center at http://support.microsoft.com.
CAUSE
This problem occurs because, after you remove the disk, an access violation occurs in the Dmadmin service when the Logical Disk Manager rescans to change the disk’s state to missing.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform ---------------------------------------------------------------------- 01-Mar-2004 22:45 5.2.3790.134 946,176 Dmconfig.dll IA-64 01-Mar-2004 18:25 271 Branches.inf 01-Mar-2004 22:57 9,766 Kb837814.cat 01-Mar-2004 22:51 354 Updatebr.inf 01-Mar-2004 22:51 6,285 Update_rtmqfe.inf
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kberrmsg kbbug kbfix kbqfe kbwinserv2003presp1fix KB837814
