Article ID: 837642
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
When you run the Disk Cleanup wizard (Cleanmgr.exe) at the command line on a Microsoft Windows Server 2003-based computer, you may experience the following symptoms:
- If you type cleanmgr /sageset:1 and press ENTER, you receive the following message: However, you do not receive this message if you use the /d command-line option.
- If you type cleanmgr /sageset:1 /d
c:
and press ENTER, the command appears to run correctly but does not create the required registry flags. Because the registry flags do not exist, the /sagerun command-line option does not work correctly.
These symptoms do not occur on computers that are running Microsoft Windows XP or Microsoft Windows 2000.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform ------------------------------------------------------------------- 19-Jan-2004 22:53 271 Branches.inf IA-64 19-Jan-2004 22:54 271 Branches.inf x86 24-Feb-2004 18:01 6.0.3790.132 101,888 Cleanmgr.exe IA-64 24-Feb-2004 18:14 6.0.3790.132 62,976 Cleanmgr.exe x86 24-Feb-2004 18:22 10,119 Kb837642.cat IA-64 24-Feb-2004 18:22 9,766 Kb837642.cat x86 24-Feb-2004 18:18 354 Updatebr.inf IA-64 24-Feb-2004 18:17 354 Updatebr.inf x86 24-Feb-2004 18:18 6,540 Update_rtmqfe.inf IA-64 24-Feb-2004 18:17 6,265 Update_rtmqfe.inf x86 24-Feb-2004 18:14 6.0.3790.132 62,976 Wcleanmgr.exe x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Keywords: kbhotfixserver kbqfe kberrmsg kbmisctools kbbug kbfix kbqfe kbwinserv2003presp1fix KB837642