Knowledge Base

An access violation in the Windows 2000 Cluster service does not generate a Dr. Watson log file

Article ID: 837406

Article Last Modified on 10/26/2006

APPLIES TO

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server

SYMPTOMS

When an access violation occurs in the Cluster service (ClusSvc.exe) that runs under Microsoft Windows 2000, the Cluster service does not generate either a Dr. Watson log file (Drwtsn32.log) or a call stack in the cluster log file.

CAUSE

This problem occurs because the Windows 2000 Cluster service cannot generate a dump file for a Dr. Watson log. Therefore, the Cluster service tries (unsuccessfully) to write a call stack in the cluster log file instead of generating a user dump.

RESOLUTION

Hotfix information

This hotfix enables the Cluster service to create a call stack in the cluster log file.A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   26-Mar-2004  00:11  5.0.2195.6824      55,568  Clusapi.dll      
   21-Sep-2003  01:17  5.0.2195.6824      67,760  Clusnet.sys
   26-Mar-2004  00:03  5.0.2195.6825     683,280  Clussvc.exe      
   26-Mar-2004  00:11  5.0.2195.6824      99,600  Netman.dll       
   26-Mar-2004  00:11  5.0.2195.6899     474,896  Netshell.dll     
   26-Mar-2004  00:03  5.0.2195.6825      54,544  Resrcmon.exe     
   05-Feb-2004  20:18  5.0.2195.6896   5,869,056  Sp3res.dll

WORKAROUND

To work around this problem, you must enable a debugger for the Cluster service. For additional information about using a debugger with Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:

170738 Debugging a Windows NT service

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages