Article ID: 835742
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
SYMPTOMS
When a user tries to open a contact distribution list by using Microsoft Outlook Web Access (OWA), the Information Store service may stop responding (hang).
CAUSE
This issue may occur if the following conditions are true:
- The mail attribute value for a user account in your Microsoft Exchange 2000 organization is empty.
- The user who is associated with this empty mail attribute value is included in a contact distribution list of the OWA user who experiences the issue that is described in the "Symptoms" section.
RESOLUTION
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup
Component: Exchange\WEB CLIENT\CONTACTS
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 02-Feb-2004 19:56 6.0.6562.0 3,919,872 Cdoex.dll 02-Feb-2004 19:50 6.0.6562.0 856,064 Davex.dll 02-Feb-2004 19:50 6.0.6562.0 53,248 Davexpc.dll 02-Feb-2004 19:46 6.0.6562.0 131,072 Drviis.dll 02-Feb-2004 19:47 6.0.6562.0 577,536 Dsaccess.dll 02-Feb-2004 18:56 6.0.6562.0 184,320 Dscmsg.dll 02-Feb-2004 18:56 6.0.6562.0 962,560 Emsmdb32.dll 02-Feb-2004 19:49 6.0.6562.0 2,179,072 Ese.dll 02-Feb-2004 19:49 6.0.6562.0 40,960 Eseperf.dll 15-Dec-2003 16:06 6,991 Eseperf.hxx 02-Feb-2004 19:50 391,634 Eseperf.ini 02-Feb-2004 19:56 6.0.6562.0 3,575,808 Excdo.dll 02-Feb-2004 19:46 6.0.6562.0 90,112 Eximap4.dll 02-Feb-2004 19:47 6.0.6562.0 262,144 Exmime.dll 02-Feb-2004 18:35 6.0.6562.0 176,128 Exnntp.dll 02-Feb-2004 19:50 6.0.6562.0 143,360 Exodbesh.dll 02-Feb-2004 19:50 6.0.6562.0 57,344 Exodbpc.dll 02-Feb-2004 19:50 6.0.6562.0 200,704 Exodbprx.dll 02-Feb-2004 19:50 6.0.6562.0 2,179,072 Exoledb.dll 02-Feb-2004 19:44 6.0.6562.0 81,920 Exosal.dll 02-Feb-2004 19:46 6.0.6562.0 32,768 Expop3.dll 02-Feb-2004 19:47 6.0.6562.0 32,768 Exproto.dll 02-Feb-2004 19:50 6.0.6562.0 307,200 Exprox.dll 02-Feb-2004 19:00 6.0.6562.0 143,360 Exschema.exe 02-Feb-2004 19:51 6.0.6562.0 331,776 Exsmtp.dll 02-Feb-2004 19:02 6.0.6562.0 675,840 Exwform.dll 02-Feb-2004 18:37 6.0.6562.0 180,224 Exwin32.dll 02-Feb-2004 19:00 6.0.6562.0 40,960 Febecfg.dll 02-Feb-2004 19:46 6.0.6562.0 32,768 Iisif.dll 02-Feb-2004 19:48 6.0.6562.0 135,168 Iisproto.dll 02-Feb-2004 19:48 6.0.6562.0 61,440 Imap4be.dll 02-Feb-2004 19:03 6.0.6562.0 319,488 Imap4evt.dll 02-Feb-2004 19:01 6.0.6562.0 126,976 Imap4fe.dll 02-Feb-2004 19:46 6.0.6562.0 126,976 Imap4svc.dll 02-Feb-2004 19:47 6.0.6562.0 40,960 Jcb.dll 02-Feb-2004 18:36 6.0.6562.0 49,152 Mdbevent.dll 02-Feb-2004 18:53 6.0.6562.0 2,289,664 Mdbmsg.dll 02-Feb-2004 18:38 6.0.6562.0 32,768 Mdbrole.dll 02-Feb-2004 18:56 6.0.6562.0 909,312 Mdbsz.dll 02-Feb-2004 19:48 6.0.6562.0 24,576 Mdbtask.dll 02-Feb-2004 18:35 6.0.6562.0 151,552 Nntpex.dll 02-Feb-2004 19:43 6.0.6562.0 94,208 Peexch50.dll 02-Feb-2004 19:45 6.0.6562.0 413,696 Phatcat.dll 02-Feb-2004 19:46 6.0.6562.0 36,864 Pop3be.dll 02-Feb-2004 19:03 6.0.6562.0 303,104 Pop3evt.dll 02-Feb-2004 19:02 6.0.6562.0 24,576 Pop3fe.dll 02-Feb-2004 19:44 6.0.6562.0 73,728 Pop3svc.dll 02-Feb-2004 19:03 6.0.6562.0 163,840 Protomsg.dll 02-Feb-2004 19:47 6.0.6562.0 528,384 Reapi.dll 02-Feb-2004 19:51 6.0.6562.0 311,296 Resvc.dll 02-Feb-2004 19:46 6.0.6562.0 4,673,536 Store.exe
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB835742
