Article ID: 835735
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
After you upgrade a Microsoft Windows 2000 Server-based computer that is running Terminal Services to Microsoft Windows Server 2003, the logon takes about three minutes to complete. This problem occurs when a user logs on to that terminal server for the first time after the upgrade.
CAUSE
This problem occurs if the following conditions are true:
- The user had a profile before the upgrade to Windows Server 2003.
- You turned on the Disable Control Panel Group Policy setting before the upgrade to Windows Server 2003.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 64-bit versions
Date Time Version Size File name Platform -------------------------------------------------------------------- 20-Feb-2004 18:42 6.0.3790.132 12,955,648 Shell32.dll IA-64 20-Feb-2004 18:42 6.0.3790.132 8,168,960 Wshell32.dll x86
Windows Server 2003, 32-bit versions
Date Time Version Size File name Platform -------------------------------------------------------------------- 20-Feb-2004 18:42 6.0.3790.132 8,168,960 Shell32.dll x86
WORKAROUND
To work around this problem, the user can wait for the first logon to complete the three-minute delay and then can continue to use the terminal server. All subsequent logons to that terminal server by that user will not be delayed.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: TS, RunDll32, Control_RunDLL
Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB835735
