Article ID: 834450
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
SYMPTOMS
On your Microsoft Windows XP-based computer, you receive a Stop error message that is similar to the following:
The Stop error occurs in the Win32k.sys driver. You may receive the Stop error when you use the keyboard to activate and control the menu items of some programs.
CAUSE
This problem may occur when you run a program that dynamically creates and deletes menu items within a loop. If you use the keyboard to control the program menu, you may trigger a race condition in the menu handler of the Win32k.sys driver during the MNOpenHierarchy function call.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform -------------------------------------------------------------------- 08-Jan-2004 19:06 5.1.2600.1330 1,678,080 Win32k.sys x86 08-Jan-2004 19:07 5.1.2600.1330 5,623,552 Win32k.sys IA-64
Note Because of file dependencies, this hotfix requires Windows XP Service Pack 1.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kberrmsg kbwinxppresp2fix kbfix kbbug KB834450
