Article ID: 833746
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
When you try to print from a Terminal Server session to a redirected network printer, the print job does not print, although the print queue in the session shows the print status as Printing.
CAUSE
This problem occurs when all the following conditions are true:
- The Terminal Services client computer is running Microsoft Windows XP or Microsoft Windows 2000.
- The network printer is mapped to the LPT1 port or to any other parallel port on the client computer.
- You use the Net Use command to connect to a network share on the client computer that is running the Terminal Services session.
- The terminal server is a computer that is running Microsoft Windows Server 2003.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003
Date Time Version Size File name -------------------------------------------------------------- 12-Jan-2004 23:42 5.2.3790.118 188,416 Rdpdr.sys
Windows Server 2003, 64-Bit Edition
Date Time Version Size File name -------------------------------------------------------------- 12-Jan-2004 23:42 5.2.3790.118 595,968 Rdpdr.sys
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: Win2k3 win2003 TS RDP
Keywords: kbhotfixserver kbqfe kbprint kbtermserv kbbug kbfix kbqfe kbwinserv2003presp1fix KB833746
