Article ID: 833723
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
You may not be able to complete a remote Microsoft Windows installation on a Hewlett Packard (HP) Extensible Firmware Interface (EFI) 1.10-compliant computer, such as the Superdome (Orca), the rx7620 (Eiger), or the rx8620 (Olympia)-based computers. After you select the operating system from the OS Chooser menu to start the Setupldr program, you may receive the following error message:
CAUSE
This problem may occur if Setupldr tries to obtain an EFI device input/output (I/O) interface to perform a PCI configuration space read operation to gather data about the network adapter. On HP EFI 1.10-compliant computers, this operation does not work because such computers no longer support the use of the Device I/O protocol. Instead, they currently support the PCI I/O protocol. Setupldr should try to use PCI I/O protocol on computers that support the PCI I/O protocol when Setupldr uses EFI services to complete configuration space read operations.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 11-Dec-2003 19:18 5.2.3790.111 624,128 Oschoice.efi 11-Dec-2003 19:18 5.2.3790.111 840,192 Setupldr.efi
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
In this hotfix, Microsoft modified Setupldr. Therefore, the code to read PCI configuration space to obtain network adapter information uses only uses Device I/O protocol if the computer does not support the PCI I/O protocol.
For additional information about the terminology that describes Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: Remote Installation Services, RIS
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB833723
