Article ID: 833174
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
When you try to use the local Security Settings Microsoft Management Console snap-in on your Microsoft Windows Server 2003-based computer, the snap-in may stop responding.
CAUSE
This problem may occur when you open Security Settings, and a connection-specific DNS suffix is appended to the flat name during a DNS query. The flat name is the name that identifies your domain. When you open Security Settings, a query that contains the flat name is sent to the Active Directory, and a DNS query starts. If a connection-specific DNS suffix is specified for your domain, the DNS suffix is appended to the flat name. This scenario may cause your computer to connect to a Lightweight Directory Access Protocol (LDAP) server that is in another DNS zone, and that is not part of the Active Directory. The incorrect DNS query causes Security Settings to stop responding.
For example, the flat name of your domain may be My_Flat_Name, and the specified DNS suffix for your domain may be DNS_Suffix.com. A DNS query for My_Flat_Name.DNS_Suffix.com may occur instead of a DNS query for DNS_Suffix.com. If My_Flat_Name.DNS_Suffix.com exists in another DNS zone, your computer will connect to the LDAP server in that zone.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 02-Dec-2003 11:38 5.2.3790.107 462,848 Certmgr.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: MMC
Keywords: kbhotfixserver kbqfe kbdns kbbug kbfix kbqfe kbwinserv2003presp1fix KB833174
