Microsoft KB Archive/832321

Knowledge Base

The Microsoft wireless pointing device responds slowly to your movements, or the pointing device movement is inconsistent or irregular

Article ID: 832321

Article Last Modified on 10/11/2007

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APPLIES TO

• Microsoft Basic Wireless Optical Desktop
• Microsoft Encarta Encyclopedia 2000 Concise Edition
• Microsoft Encarta Encyclopedia 2000 Deluxe Edition
• Microsoft Natural Ergonomic Desktop 7000
• Microsoft Habu Laser Gaming Mouse
• Microsoft IntelliMouse Explorer for Bluetooth 2.0
• Microsoft IntelliPoint 6.1
• Microsoft IntelliPoint 6.0
• Microsoft IntelliPoint 5.2
• Microsoft IntelliType Pro 6.1
• Microsoft IntelliType Pro 6.0
• Microsoft IntelliType Pro 5.5
• Microsoft IntelliType Pro 5.4
• Microsoft IntelliType Pro 5.3
• Microsoft IntelliType Pro 5.2
• Microsoft Laser Mouse 6000
• Microsoft Natural Wireless Laser Mouse 6000
• Microsoft Wireless Desktop
• Microsoft Wireless Entertainment Desktop 7000
• Microsoft Wireless IntelliMouse Explorer 2.0
• Microsoft Wireless IntelliMouse Explorer for Bluetooth
• Microsoft Wireless IntelliMouse Explorer 2.0
• Microsoft Wireless Laser Desktop 6000
• Microsoft Wireless Laser Desktop 6000 v2.0
• Microsoft Wireless Laser Mouse 8000
• Microsoft Wireless Laser Mouse 6000
• Microsoft Wireless Laser Mouse 5000
• Microsoft Wireless Notebook Laser Mouse 6000
• Microsoft Wireless Notebook Optical Mouse
• Microsoft Wireless Notebook Optical Mouse 4000
• Microsoft Wireless Notebook Presenter Mouse 8000
• Microsoft Wireless Optical Desktop 1.0
• Microsoft Wireless Optical Desktop 5000
• Microsoft Wireless Optical Desktop 2.0
• Microsoft Wireless Optical Desktop for Bluetooth
• Microsoft Wireless Optical Desktop 4000
• Microsoft Wireless Optical Desktop Elite
• Microsoft Wireless Optical Desktop Pro 2.0
• Microsoft Wireless Optical Desktop Pro 2.0
• Microsoft Wireless Optical Mouse 2.0
• Microsoft Wireless Optical Mouse 5000
• Microsoft Wireless Optical Mouse 1.0
• Microsoft Wireless Optical Mouse 1.0
• Microsoft Wireless Optical Mouse 3000
• Microsoft Wireless Wheel Mouse
• Microsoft Wireless Optical Desktop 3000

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SYMPTOMS

When you use a Microsoft wireless pointing device, you may experience one or more of the following symptoms:

• The pointing device responds slowly to your movements, to clicks, or to scrolling.
• The pointing device movement is inconsistent, irregular, or "jumpy."

CAUSE

This issue may occur if there is a problem with electromagnetic interference from the monitor. This issue has been reported with an IBM flat panel monitor model 9495-AG1 that is using the 75 Hertz (Hz) refresh rate.

RESOLUTION

To resolve this issue, change the refresh rate on the monitor. To do this, follow these steps, as appropriate for the operating system that you are running.

Note See the product documentation for the monitor to determine the refresh rates that work best for the monitor.

Windows Vista

1. Open Display Settings. To do this, click Start, type display in the Start Search box, and then click Display Settings in the Programs list.
   

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

1. Click Advanced Settings.
2. Click the Monitor tab, and then select a new refresh rate. The monitor takes a moment to adjust.
   

If you want to keep the changes, click Apply. If you don't apply the changes within fifteen seconds, the refresh rate reverts to your original setting.

Note Changes to the refresh rate affect all users who log on to the computer.

Windows XP

1. Right-click an empty area on your desktop, and then click Properties.
2. In the Display Properties dialog box, click the Settings tab, and then click Advanced.
3. Click the Monitor tab.
4. Under Screen refresh rate, select a different refresh rate.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. To learn more about display settings in Windows Vista, follow the instructions in the "Getting the best display on your monitor" topic in Windows Vista Help and Support. To view the topic, follow these steps:

1. Click Start , and then click Help and Support.
2. In the Search Help box, type Getting the best display on your monitor, and then click Search Help.
3. Click the appropriate topic.

Keywords: kbprb KB832321

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