Article ID: 832129
Article Last Modified on 11/15/2007
APPLIES TO
- Microsoft Office Visio Standard 2003
- Microsoft Office Visio Professional 2003
- Microsoft Word 2002 Standard Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
SYMPTOMS
When you connect to a Microsoft Windows Server 2003-based server by using a Terminal Services session from a client computer, open a Microsoft Office Visio 2003 drawing, copy a shape from that drawing, and then paste the shape into a Microsoft Word 2002 document, you receive the following error message:
If you click Cancel to cancel the message, the message reappears. The paste operation is not successful, and you have to use Task Manager to end the Visio.exe and the Winword.exe processes.
You do not experience these symptoms if you connect to the server by using the console session, or if you log on to the server locally, and then perform the same operation.
CAUSE
This problem may occur if both of the following conditions are true:
- Visio and Word are running in Terminal Services application mode. That is, you use Visio and Word in a Terminal Services session on a client computer.
- Windows Server 2003 incorrectly processes the names of the OLE objects in the copy-and-paste operation.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit editions
Date Time Version Size File name ------------------------------------------------------- 14-Nov-2003 21:23 5.2.3790.104 1,183,744 Ole32.dll 14-Nov-2003 21:23 5.2.3790.104 285,184 Rpcss.dll 14-Nov-2003 21:23 5.2.3790.104 660,480 Rpcrt4.dll
Windows Server 2003, 64-Bit Edition
Date Time Version Size File name Platform ------------------------------------------------------------------ 14-Nov-2003 21:19 5.2.3790.104 3,551,232 Ole32.dll IA-64 14-Nov-2003 21:19 5.2.3790.104 2,139,648 Rpcrt4.dll IA-64 14-Nov-2003 21:19 5.2.3790.104 666,624 Rpcss.dll IA-64 14-Nov-2003 21:23 5.2.3790.104 1,183,744 Wole32.dll x86 14-Nov-2003 21:23 5.2.3790.104 541,696 Wrpcrt4.dll x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbbug kbfix kbqfe kbwinserv2003presp1fix kbhotfixserver KB832129
