Knowledge Base

Various printing issues in Windows Server 2003

Article ID: 831666

Article Last Modified on 7/24/2007

APPLIES TO

Microsoft Windows Server 2003, Web Edition
Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
Microsoft Windows Server 2003, Enterprise x64 Edition

Warning This hotfix does not contain a setup engine to install the hotfix. This hotfix only provides updated files. The hotfix was created for HP distribution.

SYMPTOMS

When you try to print from a computer that is running Microsoft Windows Server 2003, you may experience one or more of the following symptoms:

When you print a reversed bitmap to a PostScript printer, the image does not print inside the region.
Access Violation in spoolsv.exe
When the Snaprint.exe program runs, the current printing thread stops printing. The printing thread can process up to 30 print jobs at the same time. When the print jobs stop, you may receive error messages that resemble the following:

The GDI routine ExtTextOut has returned an error to the SNA Virtual Print Driver.
Error returned: 0
Print session: PRT03.
Device context: 52495112.
Job name: SNA Print Job on session PRT03 - Printing to file \\jeansevt\traces\soukehal\prt03
Output file name (if re-directed to file): \\jeansevt\traces\soukehal\prt03
Recovery action has to be performed in order to restart printing (from service restart, to system reboot)

Event ID 19 may be logged in the Application log.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

Windows Server 2003

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit editions

   
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   04-Nov-2003  02:30  0.3.1296.1        676,352  Pcl5eres.dll     
   04-Nov-2003  02:30  0.3.1296.1        169,472  Pclxl.dll        
   04-Nov-2003  02:30  0.3.1296.1         44,544  Plotter.dll      
   04-Nov-2003  02:30  0.3.1296.1         52,736  Plotui.dll       
   27-Mar-2003  22:36                     14,079  Plotui.hlp
   04-Nov-2003  02:30  0.3.1296.1        132,608  Ps5ui.dll        
   27-Mar-2003  22:36                     26,038  Pscript.hlp
   27-Mar-2003  22:24                    792,644  Pscript.ntf
   04-Nov-2003  02:30  0.3.1296.1        464,384  Pscript5.dll     
   04-Nov-2003  02:30  0.3.1296.1          8,704  Tty.dll          
   27-Mar-2003  22:22                     12,505  Tty.gpd
   27-Mar-2003  13:22                         62  Tty.ini
   04-Nov-2003  02:30  5.2.3790.97        39,936  Ttyres.dll       
   04-Nov-2003  02:30  0.3.1296.1         16,384  Ttyui.dll        
   27-Mar-2003  22:37                     14,387  Ttyui.hlp
   04-Nov-2003  02:30  0.3.1296.1        263,680  Unidrv.dll       
   27-Mar-2003  22:37                     21,225  Unidrv.hlp
   04-Nov-2003  02:30  0.3.1296.1        202,240  Unidrvui.dll     
   04-Nov-2003  02:30  0.3.1296.1        619,520  Unires.dll

Windows Server 2003, 64-Bit Edition

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   03-Nov-2003  17:29  0.3.1296.1        675,840  Pcl5eres.dll     IA-64
   03-Nov-2003  17:29  0.3.1296.1        168,960  Pclxl.dll        IA-64
   03-Nov-2003  17:29  0.3.1296.1        131,584  Plotter.dll      IA-64
   03-Nov-2003  17:29  0.3.1296.1         96,768  Plotui.dll       IA-64
   27-Mar-2003  12:58                     14,079  Plotui.hlp
   03-Nov-2003  17:29  0.3.1296.1        364,032  Ps5ui.dll        IA-64
   27-Mar-2003  12:59                     26,038  Pscript.hlp
   27-Mar-2003  12:42                    792,644  Pscript.ntf
   03-Nov-2003  17:29  0.3.1296.1      1,002,496  Pscript5.dll     IA-64
   03-Nov-2003  17:29  0.3.1296.1         18,432  Tty.dll          IA-64
   27-Mar-2003  12:41                     12,505  Tty.gpd
   27-Mar-2003  12:41                         62  Tty.ini
   03-Nov-2003  17:29  5.2.3790.97        39,424  Ttyres.dll       IA-64
   03-Nov-2003  17:29  0.3.1296.1         36,352  Ttyui.dll        IA-64
   27-Mar-2003  12:59                     14,387  Ttyui.hlp
   03-Nov-2003  17:29  0.3.1296.1        794,624  Unidrv.dll       IA-64
   27-Mar-2003  12:59                     21,225  Unidrv.hlp
   03-Nov-2003  17:29  0.3.1296.1        521,216  Unidrvui.dll     IA-64
   03-Nov-2003  17:29  0.3.1296.1        619,008  Unires.dll       IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB831666

Microsoft KB Archive/831666

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