Article ID: 829422
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
SYMPTOMS
Your Microsoft Windows Server 2003-based server that is running Terminal Services in application mode may unexpectedly quit or stop responding. If you have configured Windows so that it does not automatically restart when a system failure occurs, you receive a Stop error message that is similar to the following:
CAUSE
This problem may occur if both of the following conditions are true:
- A user opens a Microsoft Word message attachment in Microsoft Outlook while the user is connected to the server through a Terminal Services session.
-and-
- The user prints the document to a network printer.
In this scenario, the printer driver may pass an invalid color adjustment object to Windows Server 2003. Windows quits or stops responding when the Win32k.sys driver tries to access this object.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required to install this hotfix.
Restart Requirements
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 30-Sep-2003 21:46 5.2.3790.89 1,811,456 Win32k.sys
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbhotfixserver kbqfe kbprint kbbug kbfix kbqfe kbwinserv2003presp1fix KB829422
