Article ID: 829207
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
- Microsoft Exchange Server 2000 Service Pack 1
- Microsoft Exchange 2000 Server Service Pack 2
- Microsoft Exchange Server 2000 Service Pack 3
SYMPTOMS
On your Microsoft Exchange 2000 Server computer, the Microsoft Exchange Information Store service (Store.exe) crashes when a store event sink runs in Exchange 2000 Server. When this problem occurs, you cannot send or receive e-mail messages.
CAUSE
This problem may occur when you install a program on the Exchange 2000 computer that makes an Exchange store event sink run.
RESOLUTION
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup
Component: Store
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 25-Nov-2003 18:52 6.0.6540.0 3,919,872 Cdoex.dll 08-Nov-2003 00:29 12,720 Ctrl_calendarview20.htc 08-Nov-2003 00:29 91,631 Ctrl_calendarview20.js 25-Nov-2003 18:37 6.0.6540.0 851,968 Davex.dll 25-Nov-2003 18:37 6.0.6540.0 53,248 Davexpc.dll 25-Nov-2003 05:06 6.0.6540.0 131,072 Drviis.dll 25-Nov-2003 05:07 6.0.6540.0 577,536 Dsaccess.dll 25-Nov-2003 18:47 6.0.6540.0 184,320 Dscmsg.dll 25-Nov-2003 19:11 6.0.6540.0 962,560 Emsmdb32.dll 25-Nov-2003 18:49 6.0.6540.0 2,179,072 Ese.dll 25-Nov-2003 18:49 6.0.6540.0 40,960 Eseperf.dll 09-Sep-2003 01:18 6,991 Eseperf.hxx 25-Nov-2003 18:49 391,634 Eseperf.ini 25-Nov-2003 18:52 6.0.6540.0 3,575,808 Excdo.dll 25-Nov-2003 05:06 6.0.6540.0 90,112 Eximap4.dll 25-Nov-2003 05:07 6.0.6540.0 262,144 Exmime.dll 25-Nov-2003 03:56 6.0.6540.0 176,128 Exnntp.dll 25-Nov-2003 18:37 6.0.6540.0 143,360 Exodbesh.dll 25-Nov-2003 18:37 6.0.6540.0 57,344 Exodbpc.dll 25-Nov-2003 18:37 6.0.6540.0 200,704 Exodbprx.dll 25-Nov-2003 18:37 6.0.6540.0 2,179,072 Exoledb.dll 25-Nov-2003 05:04 6.0.6540.0 81,920 Exosal.dll 25-Nov-2003 05:06 6.0.6540.0 32,768 Expop3.dll 25-Nov-2003 05:07 6.0.6540.0 32,768 Exproto.dll 25-Nov-2003 18:37 6.0.6540.0 307,200 Exprox.dll 25-Nov-2003 04:20 6.0.6540.0 143,360 Exschema.exe 25-Nov-2003 19:04 6.0.6540.0 319,488 Exsmtp.dll 25-Nov-2003 04:22 6.0.6540.0 675,840 Exwform.dll 25-Nov-2003 19:02 6.0.6540.0 180,224 Exwin32.dll 25-Nov-2003 04:20 6.0.6540.0 40,960 Febecfg.dll 25-Nov-2003 05:06 6.0.6540.0 32,768 Iisif.dll 25-Nov-2003 05:08 6.0.6540.0 135,168 Iisproto.dll 25-Nov-2003 05:08 6.0.6540.0 61,440 Imap4be.dll 25-Nov-2003 18:53 6.0.6540.0 319,488 Imap4evt.dll 25-Nov-2003 04:21 6.0.6540.0 126,976 Imap4fe.dll 25-Nov-2003 05:06 6.0.6540.0 126,976 Imap4svc.dll 25-Nov-2003 05:07 6.0.6540.0 40,960 Jcb.dll 25-Nov-2003 03:57 6.0.6540.0 49,152 Mdbevent.dll 25-Nov-2003 19:05 6.0.6540.0 2,289,664 Mdbmsg.dll 25-Nov-2003 03:58 6.0.6540.0 32,768 Mdbrole.dll 25-Nov-2003 19:11 6.0.6540.0 909,312 Mdbsz.dll 25-Nov-2003 05:07 6.0.6540.0 24,576 Mdbtask.dll 25-Nov-2003 03:56 6.0.6540.0 151,552 Nntpex.dll 25-Nov-2003 05:03 6.0.6540.0 94,208 Peexch50.dll 25-Nov-2003 05:04 6.0.6540.0 397,312 Phatcat.dll 25-Nov-2003 05:06 6.0.6540.0 36,864 Pop3be.dll 25-Nov-2003 18:53 6.0.6540.0 303,104 Pop3evt.dll 25-Nov-2003 04:22 6.0.6540.0 24,576 Pop3fe.dll 25-Nov-2003 05:04 6.0.6540.0 73,728 Pop3svc.dll 25-Nov-2003 18:53 6.0.6540.0 163,840 Protomsg.dll 25-Nov-2003 05:07 6.0.6540.0 528,384 Reapi.dll 25-Nov-2003 19:04 6.0.6540.0 311,296 Resvc.dll 25-Nov-2003 05:06 6.0.6540.0 4,665,344 Store.exe 25-Nov-2003 04:22 6.0.6540.0 3,735,552 Wmtemplates.dll
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to obtain the latest Exchange 2000 Server service pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
A store event sink in Exchange is code that is used to respond programmatically to an event that occurs in the Exchange store. The store event sink runs on the server in response to changes in the data in the Exchange store. For example, a store event sink may run when an item is saved or deleted. Or, a store event sink may run when the store event sink is triggered by a timer event or by a system event.
This problem has been reported to sometimes occur when you use Network Associates SpamKiller for Microsoft Exchange antispam software product on an Exchange 2000 computer. The store event sink that SpamKiller uses occasionally makes calls that cause the problem that is described in this article to occur.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: XADM mcafee
Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB829207
