Article ID: 827817
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Datacenter Server
SYMPTOMS
When you start the Windows Internet Naming Service (WINS) Microsoft Management Console (MMC) snap-in, the WINS console may enter a loop where the same records are continuously loaded. This condition may reduce the available memory on your system, and eventually your computer may stop responding (hang).
CAUSE
This problem may occur if one or both of the following conditions are true:
- The WINS database contains records that have a single-byte name instead of a 16-byte name.
- The WINS database contains non-ASCII characters in name entries.
RESOLUTION
Windows 2003 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 64-Bit Edition
Date Time Version Size File name -------------------------------------------------------------- 23-Sep-2003 22:35 5.2.3790.89 1,963,008 Winssnap.dll IA-64 23-Sep-2003 22:34 5.2.3790.89 627,200 Wwinssnap.dll x86
32-bit versions of Windows Server 2003
Date Time Version Size File name -------------------------------------------------------------- 23-Sep-2003 22:34 5.2.3790.89 627,200 Winssnap.dll
Windows Server 2000
Date Time Version Size File name -------------------------------------------------------------- 16-Apr-2004 18:51 5.0.2195.6920 633,104 Winssnap.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kbdatabase kbwinserv2003presp1fix kbperformance kbmisctools kbqfe kbfix kbbug KB827817
