Article ID: 827385
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
SYMPTOMS
After you install Microsoft Internet Information Services (IIS) and then run the Sysprep tool with the -nosidgen command-line switch, the IIS settings and IIS components are missing from the resulting Sysprep image. For example, when you open the Internet Information Services snap-in, the Default Web Site and the Default FTP Site entries that were previously configured on the computer are missing.
CAUSE
This problem occurs because information that is required for Windows to access the IIS metabase is incorrectly deleted when you run Sysprep with the -nosidgen switch. As a result, Windows cannot access the IIS configuration information.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
This hotfix contains two packages.
- The following table lists the file information for the package (PKG50050) that installs the hotfix on the Windows XP Service Pack 1 (SP1)-based computer:
Date Time Version Size File name Platform -------------------------------------------------------------------- 19-Aug-2003 19:53 6.0.2600.1260 468,480 Iis.dll x86 19-Aug-2003 19:53 6.0.2600.1260 1,281,024 Iis.dll IA-64
- The following table lists the file information for the package (PKG50263) that extracts the Sysprep.exe tool:
Date Time Version Size File name Platform -------------------------------------------------------------------- 15-Aug-2003 01:54 5.1.2600.1260 114,176 Sysprep.exe x86 15-Aug-2003 01:54 5.1.2600.1260 277,504 Sysprep.exe IA-64
Note Because of file dependencies, this update requires Windows XP Service Pack 1 (SP1)..
WORKAROUND
To work around this problem, manually install the IIS components that you want after the Sysprep operations have finished running. To do so:
- Click Start, and then click Control Panel.
- Click Add or Remove Programs, and then click Add/Remove Windows Components.
- In the Components box, click Internet Information Services (IIS) (but do not click to select the check box), and then click Details.
- In the Subcomponents of Internet Information Services (IIS) box, click to select the check boxes next to the IIS components that you want to install, and then click OK.
- Click Next, and then click Finish.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
For more information about the Sysprep tool, see the Microsoft Windows Corporate Deployment Tools User's Guide (Deploy.chm file). The Deploy.chm file is located in the Deploy.cab file in the Support\Tools folder of the Windows XP CD-ROM.
Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB827385
