Article ID: 824420
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
- Microsoft Exchange Server 2000 Service Pack 1
- Microsoft Exchange 2000 Server Service Pack 2
- Microsoft Exchange Server 2000 Service Pack 3
SYMPTOMS
On your Microsoft Exchange 2000 Server computer, the Site Replication Service (SRS) may not process directory replication messages. In this scenario, directory replication messages accumulate in the SRS mailbox.
Additionally, the following event may be logged to the application event log:
Event Type: Warning
Event Source: MSExchangeSRS
Event Category: Replication
Event ID: 1091
Description:
The directory replication agent (DRA) attempted to open mail with name /o=Organization/ou=Site/cn=Configuration/cn=Servers/cn=Server/cn=Microsoft DSA:UserName but received error 2152006410. Messages could not be sent. Make sure that the mail service on this Microsoft Exchange Server computer is running.
When the SRS does not process directory replication messages, newly created Exchange 2000 users in a mixed-mode Exchange 2000 environment are not replicated to remote Microsoft Exchange Server 5.5 sites. Therefore, Exchange 5.5 users in remote sites cannot view newly added Exchange 2000 users in the Exchange 5.5 global address list.
Note This problem occurs even after you apply the hotfix that is described in Microsoft Knowledge Base article 820537. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
820537 XADM: Event 1091 is logged and the Site Replication Service does not process replication messages
CAUSE
This problem occurs because the SRS continuously receives a shutdown error when it tries to access its mailbox.
Note Error 2152006410 indicates a status of MAPIDRA_E_DISCONNECTING.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 25-Aug-2003 20:01 6.0.6500.0 401,408 Srsmain.exe
Note: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to obtain the latest Exchange 2000 Server service pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information about Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 XADM: New naming schema for Exchange Server software update packages
Additional query words: XADM
Keywords: kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB824420
