Article ID: 824139
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
A Windows Server 2003 domain controller under a heavy load (stress) may no longer recognize itself as a global catalog server. The Windows locator service returns the domain controller as a global catalog server, but the global catalog component no longer works.
CAUSE
This problem occurs because the TCP/IP driver (Tcpip.sys) leaks a packet during transmission in the firewall-processing fast-path over the loopback interface. This effectively disables loopback over IP, even though remote transmission is still processed correctly.
Under a heavy load, the domain controller may no longer be able to contact DNS. Because of this, the Net Logon service does not register correctly, and the domain controller loses its role as a global catalog server.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart Requirement
You must restart your computer to apply the changes after you install this hotfix. However, you do not have to restart the computer immediately. To restart later, click to select the Do not restart now check box in the Windows Server 2003 Setup Wizard, and then click Finish.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, Standard Edition, and Windows Server 2003, Enterprise Edition
Date Time Version Size File name -------------------------------------------------------- 01-Aug-2003 17:08 5.2.3790.74 334,336 Tcpip.sys
Windows Server 2003, 64-Bit Enterprise Edition
Date Time Version Size File name -------------------------------------------------------- 01-Aug-2003 17:07 5.2.3790.74 969,728 Tcpip.sys
WORKAROUND
To work around this problem, restart the server.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB824139
