Article ID: 823984
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, 64-Bit Datacenter Edition
SYMPTOMS
If you start a Windows Server 2003-based computer that has the Multilingual User Interface Pack (MUI) preinstalled, when the Mini-Setup Wizard starts, text that is displayed on the screen appears too large, and some of the objects on the screen are only partly visible.
CAUSE
This issue may occur if both of the following conditions are true:
- The MUI for any of the following languages is installed:
- Chinese (Simplified), CHS
- Chinese (Traditional), CHT
- Japanese, JPN
- Korean, KOR
- Sysprep.exe has been run in reseal mode to prepare it for its first use.
If both of the conditions are true, some of the fonts that the program must have to display text labels correctly during Mini-Setup are not loaded.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform --------------------------------------------------------------------- 06-Aug-2003 21:27 5.2.3790.75 1,012,224 Syssetup.dll X86 06-Aug-2003 21:28 5.2.3790.75 1,835,008 Syssetup.dll IA64 06-Aug-2003 21:27 5.2.3790.75 1,012,224 Wsyssetup.dll IA64
Note Because of file dependencies, this update requires Windows Server 2003 with the MUI installed.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about Sysprep.exe, see the Ref.chm Help file. Ref.chm is located on the Windows Server 2003 CD-ROM in the Support\Tools\Deploy.cab folder.
For additional information about the Microsoft System Builder program, visit the following Microsoft Web site:
For additional information about how to use the Sysprep.exe tool, click the following article number to view the article in the Microsoft Knowledge Base:
302577 HOW TO: Use Sysprep.exe Tool to Automate Successful Deployment of Windows XP
For additional information about new features in Sysprep, including reseal mode, click the following article number to view the article in the Microsoft Knowledge Base:
282190 Description of New Features in Sysprep for Windows XP
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB823984
